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Implementation Associate - Process Improvement (Implementation) Who You\'ll Work With You\'ll be working with McKinsey Implementation - a rapidly growing capability for our firm - in one of our offices in North America. As a member of MI, you\'ll work closely with our client project teams, providing end-to-end support to ensure the clients are able to deliver and sustain the full benefits of McKinsey\'s recommended change in their business. What You\'ll Do You will engage at a deep level across our clients\' businesses, working in small McKinsey teams, but often working with many clients, to build the capabilities, systems, and processes needed to deliver bottom-line results with an aim to ensure those results will be sustained. Our work is about coaching and delivering lasting outcomes. You will help clients build capabilities in delivery and execution, both during an active project and continuing after our consultants have shared their recommendations. Your primary long-term projects will be closely related to our traditional projects and will provide clients with decisive support in the introduction and implementation of strategic consulting concepts in Service Operations. Service Operations is a growing service line with deep functional expertise implementing holistic transformation including Customer Experience/Service Design, Frontline & Field Operations, Service Factory Operations, Corporate Business Functions, and Customer Care with cross-cutting foundation capabilities (e.g., Lean expertise; IT enablement; Performance transformation) to deliver significant and sustainable cost impact. We provide a unique set of tools and techniques to help clients identify opportunities for improvement and implement recommendations in support of our client\'s business objectives. Qualifications Bachelor\'s degree (advanced degree preferred) 5+ years\' work experience setting up or operating a shared service center in the following areas: finance, human resources, IT, or procurement, preferably in financial services, or experience leading a call center or a collection of call centers or customer care-related consulting Experience in leading large implementation programs crossing multiple functions Knowledge of continuous improvement tools and techniques is strongly preferred Superior problem solving and analytical skills Ability to work collaboratively in a team environment Skills to communicate complex ideas effectively Comfort with extensive travel Experience with IT solutions and IT supported planning methods Experience with web based solutions, mobile application development and integrated business planning, Always On preferred but not required Digital transformation of end-to-end journeys at scale, using multiple levers/ technologies in a cohesive way. Examples include digitization, advanced analytics, robotics, artificial intelligence, etc.. Transformations rooted in agile way of working. Deep understanding of technology (ie. understands the process of coding and the technology that goes with it) Fluency in \"agile\" way of working and direct experience of the same Experience in delivery of large scale digital Experience designing solutions/ business processes/ operating models FOR U.S. APPLICANTS: McKinsey & Company is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law. Certain US states require McKinsey & Company to include a reasonable estimate of the salary range for this role. A reasonable estimate of the range for new joiners for this