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GLOBAL PAYMENT HOLDING COMPANY Associate Payroll Product Support Specialist in Cleveland, Ohio

Every day, Heartland, a Global Payments Company, makes it possible for millions of people to move money between buyers and sellers using our products and unmatched services. Simply, we create meaningful technology centered experiences that enable our customers to prosper. If you want to work like an entrepreneur, support and serve entrepreneurs and bring your expertise to a dynamic team, then Heartland is for you. If it's in your nature to work with a passion to provide tangible solutions for everyone you interact with, then join us and let's see what we can do together.The HCM / Integration Account Managers will implement speciality services/integrations for new and existing clients, as well as provide ongoing support for complex escalations. The position will take a holistic approach to onboarding new products for Heartland clients and will partner with Client Services, Implementation, the Sales Team, and external vendors to provide a smooth transition to Heartland.What will you be doing?Complete implementation of new products/integrations for our clientsConduct client trainings and demosPartner closely with SPA's, HCM Support, Implementation Specialists, and vendors to ensure a smooth onboarding processAdhere to service level agreements for setup timeframesHandle complex client escalationsProvide training to front line employees when necessary to better support our clientsProvide training to clients on product/integration features when deemed necessaryBecoming client facing when deemed necessaryUtilize formal ticketing system to complete work and providing required updates to properly service and follow-up with clientsAttend ongoing trainings as assigned by department managementMeet productivity expectations as outline by managementStay abreast of Heartland system enhancements and product releasesOther duties as assignedWhat are the requirements?Knowledge level of all specialty product/integrations; ability to triage/implement multiple productsBasic knowledge of the Heartland payroll systemAdhering to Global Payments data security policiesAbility to work independently with excellent time management skillsTroubleshooting and problem solving skillsCustomer service orientedExcellent communication skills (phone and written)Detail oriented with strong organizational skillsAbility to multitaskWorking knowledge of basic office technology, including G-Suite toolsBachelor's Degree or equivalent work experience (1-2 years payroll, implementation, or product related experience)Heartland is an equal opportunity employer. Heartland, a Global Payments Company, provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.TSYS is an equal opportunity employer (EOE) committed to employing a diverse workforce and sustaining an inclusive culture.Qualified individuals with disabilities may be entitled to reasonable accommodations to assist in their pursuit of employment with TSYS. This includes assistance in completing the job application (online or otherwise) and reasonable accommodations during the hiring process. For assistance with reasonable accommodations needed to apply for a job, please contact the TSYS Pay and Benefits Center between 8 a.m. and 7 p.m. Eastern Monday-Friday at 1.706.644.8747 or 1.877.644.8747 or email at PayandBenefits@tsys.com.EOE/Minorities/Fe

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