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Location: 4910 Tiedeman Road - Brooklyn, Ohio 44144 Job Summary The Business Analyst role is part of Key's Consumer Bank division, tackling our most challenging and high-leverage analytical and strategic problems. Business analysts will help business leaders design, recommend, and implement strategies that will drive bottom line impacts. The role is part of the Consumer Analytics Development Program where participants support a variety of teams, including Marketing, Digital, Consumer Credit, Deposit Management, Internal Advisory and others. In this role a Business Analyst will: Leverage best in-class analytical tools and techniques to gather insights and inform new business strategies, Engage directly with executive leadership of business units, technology, operations, and finance, & Receive action-oriented training and support from talented practitioners and experienced senior leaders. Location: Cleveland, OH Responsibilities Gather, research, and structure data required for solving business problems Develop pertinent and thoughtful analyses with actionable conclusions and communicate them clearly to stakeholders and senior management Assist with creating and leading strategies and their execution, including: Analyzing drivers of credit performance, risk models, marketing programs Help design product, pricing, and customer management strategies for various financial products Support Marketing and engagement campaign test design, execution, and monitoring strategy Assist with operational and engagement workflow optimization for customer experience Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key's clients and Key. Education Qualifications Bachelor's Degree in an analytically rigorous discipline (Industrial Engineering, Business Analytics, etc.) (required) Graduation date of December 2024 or May/June of 2025 (required) Experience Qualifications Articulate and concise; at ease communicating with stakeholders and executive leadership (required) Passionate about problem solving and data, with a love of identifying trends and insights (required) Tactical Skills Excellent oral and written communication skills Advanced Microsoft Office Suite skills Strong time-management and organizational skills Personal Skills Collaboration: Demonstrates experience in participating in productive collaborative processes that help solve business problems and meet business goals Decision Making: The ability to follow directions while identifying a defensible course of action among alternatives Adaptability: Demonstrates a willingness to listen to other opinions and adjusts to new or changing assignments, processes, and people while avoiding snap reactions Resilience: The ability to view problems and challenges as opportunities to grow personally and professionally Problem Solving: Demonstrates the ability to examine a specific problem and understand the perspective of stakeholders; uses fact-finding techniques to identify and document specific problems Practical Skills Business Acumen: Works to understand the business priorities of internal and external clients and can describe relevant profitability drivers and considerations Data Analysis: Demonstrates a basic understanding of the concepts underlying data analytics and lists the major sources for collecting data and conducting data analysis Oral & Written Communication: Demonstrates the ability to speak, write, and present in a way that effectively conveys the intended message to an audience Core C