Experience Inc. Jobs

POSITION OBJECTIVE 

The Assistant Manager is responsible for ensuring quality customer service and operations of the Center at all times, direct supervision of designated staff members, and overall staff, building, operations and staff supervision. Ensure all staff under your supervision are properly trained, monitored, and evaluated on a regular basis. Maintain a high profile to promote member participation, satisfaction and answer questions as needed, resulting in high member contentment, membership retention and referrals, and new member enrollments. Be efficient in all areas of fitness center operations, including but not limited to the front desk, recovery zone, housekeeping, babysitting and additional areas as needed. Be an enthusiastic supporter and promoter of the University Fitness Centers and policies and procedures at all times, and ensure all staff do the same.

ESSENTIAL FUNCTIONS

1. Staff Management: Supervise, monitor, and assist all staff and assign duties as needed. Lead by example and motivate our team, holding them to a high degree of productivity, accuracy and efficiency. Ensure all duties are performed in compliance with policies, procedures, and expectations and that all staff are positive, enthusiastic supporters of the Center and its policies and procedures at all times. Responsible for handling staff call-offs or schedule changes during the shift, including subsequent changes to schedules of time-sensitive duties. Responsible for interviewing, training, evaluating and payroll of staff members that falls under your area of supervision. Provide continual training, development and education of staff members on an on-going basis. Address performance issues of other staff as needed and report them (as well as commendations) to the appropriate supervisor. (38%)
2. Facility and Building Management: Ensure the building is clean, safe and operational as per policy. Perform regular building walks and inspections throughout shifts to ensure all areas are to standard throughout hours of operations, to ensure member and guest safety, and to monitor member/guests, enforcing University Fitness Center policies and procedures. Coordinate and oversee the day-to-day operations of the facility, maintaining schedules, laundry duties, member/guest and staff supervision and other duties as needed. Perform the duties of any area when needed; whether to assist when facility standards are not being met, or covering open shifts. Prioritize cleanliness and safety, and address special needs that may arise with the facility operations including, but not limited to, heat, air conditioning, water, roof, lighting, laundry, computers, AV equipment, fitness equipment, etc. Properly inform staff and/or members as dictated and determine the level of service that can be safely and efficiently be provided. Properly handle all emergency situations, coordinating with proper authorities, medical personnel, staff and members. (38%)
3. Customer Experience: Ensure quality and efficient customer service, member satisfaction, retention, referrals and new member recruitment. Maintain a high profile to promote member participation, satisfaction and answer questions, resulting in high member satisfaction, membership retention and referrals, and new member enrollments. Engage and encourage members, guests and prospective members on a regular basis. Promote University Fitness Center programs, services and promotions at all times with members, guests, prospective members, and the community. Identify and address potential problems with staff, members, guests, and operations. (12%)

4. Perform administrative duties, including but are not limited to, opening and/or closing the building, oversight of Point-of-Sales (POS), drawer counts and paperwork, patron counts, observing and maintaining inventory levels of supplies, and staff evaluations and payroll. (12%)

    

NONESSENTIAL FU