Experience Inc. Jobs

Assistant General Manager Embark on an exciting hotel career with Crown Hotel & Travel Management, LLC. From hotel management jobs to front-line interaction with hotel guests and important behind-the-scenes hospitality jobs, Crown Hotel & Travel Management, LLC offers a variety of opportunities for job growth and exciting careers in the hospitality industry. Full Time and starting up to $40,000 per year Benefits * Health Insurance (Medical, Dental and Vision) * Paid Time Off * Paid Training * Fantastic Company Culture Responsibilities: * Hires, trains and supervises hotel team, with particular attention to the front desk agents, conducts performance evaluations and coaches and counsels associates * Maintains all hotel standards set forth by the brand and the management company. * Successfully operates the hotel in the General Managers absence. * Assists with scheduling, billing and some accounts receivable responsibilities. * Plans, organizes, assigns and coordinates the daily activities and any special projects for the staff to ensure compliance with the Hotel’s guest service standards. * Regularly monitors the payroll budget to ensure labor costs are aligned with the forecast * Fields Guest complaints, conducting through research to develop the most effective solutions. * Listen and extend assistance in order to resolve problems such as rate conflict or facilities issues. * Inputs and retrieves information from the computer system for file maintenance, correspondence and preparation of all Front Office reports. * Regularly conducts Front Office staff meetings for the purpose of keeping the staff informed, providing training and to create a positive work environment. * Attends the Hotel staff meeting and coordinates with other department heads to ensure smooth operation. * Establishes and maintains policies and procedures for the Front Office and interprets company policy for employees and enforces safety regulations. * Assigns duties and shifts to the staff and observes performances to ensure adherence to Hotel policies and established operating procedures. * Confers and cooperates with other department heads to ensure coordination of activities. * Answers inquiries pertaining to Hotel services; registration of guests; and shopping, dining, entertainment, and travel directions. * Receives and processes advance registration payments. * Meets and personally greets VIP Guests, whenever possible. * Conducts performance evaluations and coaches and counsels all associates when necessary. * Issues verbal and written instructions to the hotel team through guidance from the General Manager. * Reviews the group resumes, event schedules and daily reports to ensure proper staffing of the hotel. * Prepares the weekly schedule and makes modifications, by regularly monitoring the house count and making adjustments accordingly to meet the needs of business. * Reviews, revises and approves daily payroll reports as needed. * Documents and submits a work order to report items that need to be repaired and follows up with the Maintenance Department accordingly. * When necessary performs the duties of his/her subordinates. Qualifications and Skills * IHG and/or OPERA experience is highly recommended * Previous front office supervisory and/or management experience in a hotel setting is highly recommended. * 1 year of customer service required * Branded hotel experience required * Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. * Ability to use a moderately complex computer system. * Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. * Must have knowledge of policies and procedures as they relate to safety and security of guest and Hotel property. * The ability to effectively deal with employees and customers some of whom will require high levels of patience, tact and diplomacy to diffuse anger, collect accurate information and resolve conflicts. * Excellent organizational skills * Ability to read, listen and communicate effectively in English. * Able to write reports, correspondences, memos and employee performance evaluations * Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume by applying basic math skills. * Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. * Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. * To perform this job successfully, an individual should have knowledge of Microsoft Word processing software and Excel spreadsheet software. * Meets legal age requirements for the position. * Driver's License Required * High school diploma or equivalent * Must have basic working knowledge of a computer including word and be able to handle multiple tasks at one time * Must have excellent communication and interpersonal skills with the ability to interact with many types of personalities * Must display very good organization and time management skills * Must be able to walk and climb/descend stairs approximately 20% of the time * Must be able to frequently kneel, reach, crawl, and twist torso as needed to accomplish required tasks * Must be able to regularly lift and carry up to 20 pounds without assistance * To always maintain a high standard of personal hygiene and appearance