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(ISC)2 Manager, Education and Training in Clearwater, Florida


(ISC)² ® is an international, nonprofit membership association for information security leaders. We’re committed to helping our members learn, grow and thrive by providing world-class certification programs, education & training, and professional development opportunities that inspire a safe and secure cyber world. With more than 150,000 certified members, we empower professionals who touch every aspect of information security.

Position Summary

As the Manager, Education and Training you will use your knowledge as an (ISC)2certified professional and skills in product design and course development to help craft effective learning experiences across (ISC)2’s certification and professional development product portfolio. You will lead a technical team of content experts and partner with Education team members to empower the cybersecurity workforce to grow in their careers through certification training and professional development.


  • Assess the needs of cybersecurity learners, using research, data, and feedback from various sources, to prioritize topics to update or add to the course content catalog, and develop/propose IT Learning Paths, working in close partnership with Exam Content Developers and the Education team.

  • Collaboratively develop content, outlines, structure, and learning objectives for content in partnership with members of the Education team including instructional design staff, LMS and multi-media teams.

  • Use learning theory and technical knowledge to create an educational experience for learners that successfully teaches new skills or improves the learner’s skill level.

  • Apply deep knowledge of cybersecurity industry and understanding of major technologies to develop and maintain a relevant curriculum.

  • Provide technical guidance and content review support to the Education team across all product lines.

  • Work with the Instructional Design and LMS teams to create video storyboards and scripts, technical guides, job aids, etc.; then utilize an adaptive content strategy to maximize ROI of each piece of content produced.

  • Liaise with community, industry, and learner support teams to adapt and maintain curriculum.

  • Develop a deep understanding of our intellectual capital to leverage across multiple product offerings.

  • Bring new and innovative technologies and ideas to contribute to educational material creation and deployment.

  • Participate in quarterly product intake meetings and provide critical technical review of content submissions.

  • Manage staff responsible for the development of interactive lab experiences that are integrated into professional development courses.

  • Manage a team responsible for coordination of work related to production of our Common Body of Knowledge (CBK) textbooks, including administration of CBK committees.

  • Miscellaneous duties as assigned.


  • A Bachelor’s Degree from an accredited university in Information Technology, Information Security, or related field is required

  • A CISSP is required for this position; additional cybersecurity certifications, particularly those offered by (ISC)², are desirable

  • Minimum of 5 years of professional information security experience is required

  • At least 4 years of experience leading people/teams

  • Demonstrated success, at least 3 years, developing and growing education and credentialing programs as revenue-producing business lines

  • Intermediate to advanced knowledge of best practices in adult learning, distance learning, education program design, and development and evaluation

  • Experience developing learning solutions

  • Experience in a highly regulated industry i.e., information security, credentialling, or similar


  • Ability to demonstrate and support the 5 Company Core Values: Integrity, Excellence, Unity, Accountability, Agility

  • Excellent verbal and written communication and interpersonal skills

  • Must exhibit strong interpersonal skills and professional demeanor to maintain business relationships with internal staff/teams – at every organizational level – and external members, partners, and clients

  • Builds strong relationships , is flexible/adaptable, works well with others, solicits feedback

  • Ability to think creatively about how to solve business challenges and translate member needs and issues into relevant programs

  • Ability to work collaboratively, in a lead role, with subject matter experts within a team environment to meet specific goals and pre-defined measurement criteria

  • Experience in establishing and maintaining partnerships with service providers and vendors

  • Effectively and positively leads a team; sets a good example

  • Provides feedback, coaches employees appropriately and provides recognition, takes mentoring role, challenges and develops employees

  • Defines responsibilities, motivates employees, delegates well

  • Ability to work on multiple projects with varying deadlines while delivering results

  • Keen attention to details; efficient and organized; analytical

  • Strives to understand contributing factors, works to resolve complex situations

    Physical & Mental:

  • Up to 10% travel may be required

  • Work normal business hours and extended hours when necessary

  • Remain in a stationary position, often standing or sitting, for prolonged periods

  • Regular use of office equipment such as a computer/laptop and monitor computer screens

  • Dexterity of hands and fingers to operate a computer keyboard, mouse, and other computer components

Equal Employment Opportunity Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic as protected by applicable law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Job LocationsUS-FL-Clearwater

Posted Date4 months ago(2/23/2021 11:12 AM)

Job ID 2021-1239

of Openings 1

Category Education