Job Information
Scc Soft Computer* Blood Bank Implementation Specialist in Clearwater, Florida
Must have the following in order to apply:
- Associate's Degree in a Healthcare related field
- One (1) year of experience
- Knowledge of blood bank, donor, and/or transfusion administration protocol
- Valid drivers license
- Ability to travel up to 75 percent
Preferred Qualifications:
- Bachelor's degree, especially in Medical Technology with specific course work in Transfusion and/or Donor Service preferred
- 2-3 years of previous experience in a blood bank, donor laboratory, or clinical setting preferred
- Previous experience in the usage, file building and troubleshooting of a laboratory information system (LIS) preferred
Required Screenings: Drug Testing/Screening; Background Checks; Drug Free Workplace.
Job Description: The Blood Services Implementation Specialist Level 1 provides on-site and in-house application support, troubleshooting and training to an assigned number of upgrade, hardware, or implementation clients for the duration of the project and for a period of approximately 30 days after the live date. Along with Account Executive and Blood Services Implementation Team Lead, shares the responsibility for the implementation of SoftBank, SoftDonor and/or SoftID.Tx.
DUTIES AND RESPONSIBILITIES:
Assists the Project Manager with all activities related to the SoftBank, SoftDonor and/or SoftID.Tx implementation to assure all obligations (contractual and otherwise) are met and that the implementation is performed within the defined time frame.
Provides system file build, system functionality training, pre-live audit, go-live assistance and post-live audit with the hospital blood bank, donor center and/or nursing staff.
Maintains understanding of the overall capabilities and Best Practice use of the system.
Guides clients in building and fully utilizing all existing system functionality.
Provides telephone consultations and web-based training sessions to clients, as needed.
Logs and assigns level of criticality to all SoftBank, SoftDonor, and/or SoftID.Tx related calls and tasks.
Prepares and updates agendas, activity trackers, and other documents related to monitoring project progress.
Works with the Blood Services team members, as well as other SCC staff, to ensure resolutions to client implementation issues.
Escalates any issues that may adversely affect client satisfaction or the project timeline.
Manages assigned workload.
Submits trip reports and travel documentation.
Participates in knowledge-sharing with other Blood Services team members.
Provides recommendations for improving the product.
Monitors emails, voicemail, and instant messaging applications daily and responds in a timely manner.
Serves as an additional resource for non-assigned clients, as needed.
Participates in technica