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Lifetime Products, Inc., has applied innovation and cutting-edge technology in plastics and metals to create a family of affordable lifestyle products that feature superior strength and durability. As the world's leading manufacturer of folding tables, chairs, and basketball systems, Lifetime also manufactures storage sheds, kayaks, paddle boards, and playsets.

Lifetime Products Inc., is seeking a Customer Service Representative to join our call center team .

Customer Service Representatives are engaged in handling service orders and telephone inquiries of customers by performing duties as assigned. Must be self-motivated, proactive, organized, dependable, and excellent communication skills.

Individual should be adaptable, able to accept constant changes, promote improvements, and have ability to resolve difficult situations with a positive outlook. Individual will be required to learn how to assemble and troubleshoot our products and communicate that knowledge to our customers.

Essential Duties and Responsibilities include the following (Other duties may be assigned):

• Assist customer with missing parts, assembly help, and existing product issues
• Create orders for parts once it is determined what the customer needs
• Problem solving and negotiating with customers to determine best solution
• Continually learning about all products, including ones that might be obsolete
• Answer warranty claim emails to determine if damages will be approved or denied under the specific product's warranty, and create orders for parts/product when a warranty claim is approved
• Work with professional installation companies when it is agreed that Lifetime will cover the assembly of replacement parts/product
• Submit request checks, register product, send MCO's for trailers and kayaks, and assemble products for training
• Work with other customer service representatives to determine when a customer's problem falls under warranty and when it does not
• Represent Lifetime and build our brand with each customer

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Phone, computer knowledge, ten key, knowledge of Excel, Outlook, Word and AX.
• Problem solving and decision making abilities.
• Excellent customer service skills, both internal and external.
• Detailed oriented.
• Must be self-motivated and work well with others.
• Excellent attendance.
• Flexible to work a minimum of one Saturday a month.
• Overtime flexibility during peak seasons.

To perform the job successfully, an individual should demonstrate the following competencies:

• Safety and Security Complies with all safety and security policies and procedures, reports potentially unsafe conditions, and uses equipment and materials properly.
• Quality Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Monitors own work to ensure quality.
• Trust & Respect - Treats people with respect, works with integrity and ethics, and upholds organizational values.
• Innovation - Generates suggestions for improving work.
• Team Work - Balances team and individual responsibilities, puts success of team above own interests, and supports everyone's efforts to succeed.
• Diversity - Shows respect an d sensitivity for cultural differences, and promotes a harassment-free environment.

Lifetime Products is an Equal Opportunity Employer.

For more information, or to apply now, you must go to the ebsite below. Please DO NOT email your resume to us as we only accept applications through our website.

https://www.applicantpro.com/j/3383976-179375