Experience Inc. Jobs

Patient Access Specialists are non-clinical healthcare professionals who guide our patients through the simple temporary registration process and deliver the patient to the appropriate location within the hospital. Patient Access Specialists work in a variety of settings within our facility. These include, but are not limited to: Emergency Department, Radiology, Infusion, OR, and Surgical/Medical Inpatient Units.

Job Type: Full-time Responsibilities:

• Greeting patients as they arrive into the various units of the facility.
• Entering the name and date of birth into the EMR accurately
• Printing an armband and verifying the 5 rights of the patient
• Ensuring that our patients feel comfortable and guided in an efficient way as a top priority.
• Registering patients within the appropriate departments.
• Verifying insurance, co-pays and deductibles.
• Collecting insurance deductibles, coinsurance or co-pays from patients.
• Facilitating patients ease of access into the departments of which the patients need access to.
• Coordinating and facilitating patient care and communication with Physicians, Nurses, Radiology technicians, laboratory personnel, business office staff, environmental staff and security.
• Answering phones and triaging messages to the various departments.
• Utilize a professional, courteous tone of voice in all communication with patients, hospital staff and community contact.
• Work with law enforcement personnel to facilitate patient care within the various units.**
• Coordinating appointments/surgical procedures/outpatient procedures with community providers to ensure timely delivery of diagnostic and treatment services.
• Maintaining communication with patients, survivors, families, and the health care providers to monitor patient satisfaction with their care experience.
• Ensuring that appropriate medical records are available at scheduled appointments by contacting the medical records department when a patient makes the request.
• Arranging language translation or interpretation services.
• Facilitating financial support and helping with paperwork.
• Facilitating linkages to follow-up services by connecting the patients needs with the call center and/or other services.

QUALIFICATIONS

EDUCATION/TRAINING:

• Associate degree preferred. High School diploma, required.

MINIMUM WORK EXPERIENCE:

• Ability to foster an environment that nurtures collaboration, teamwork, and mutual respect.
• Analytical ability required to evaluate processes and to recommend improvements as necessary
• Good oral and written communication skills to work with patients, physicians and department staff

JOB KNOWLEDGE, SKILLS AND ABILITIES:

• Ability to handle confidential and sensitive information
• Ability to communicate effectively on the telephone
• Ability to relate to persons with diverse educational, socioeconomic, and ethnic backgrounds
• Ability to handle an collections environment: work quickly and multi-task
• Ability to exercise good judgment to handle calls appropriately
• Ability to demonstrate good customer service required.
• Ability to communicate rules on indigent and poverty guidelines
• Ability to communicate the amounts due to the patient for services rendered
• Ability to collect monies and post to accounts
• Ability to communicate with a patient face to face

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 12-hour shift