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Bent River Machine Customer Lead - production planning and purchasing in Clarkdale, Arizona

This job was posted by https://www.azjobconnection.gov : For more information, please see: https://www.azjobconnection.gov/ada/r/jobs/4309616

PURPOSE : The Customer Lead is the liaison between Bent River Machine and our customers. It is the responsibility of the Customer Lead to respond promptly and in accordance to company policy to all customer inquiries, quote and purchase order requests. The Customer Lead is additionally responsible for sourcing best cost, quality and delivery for raw materials and purchased items ( OSP , sub-contracting, components, hardware) during job quoting.


+ Responsible for answering customer emails or website submissions, directing requests and unresolved issues to the designated resources if needed

+ Responsible for adhering to the Quoting Process for all RFQs received

+ Responsible for timely and accurate completion of the quote spreadsheet and verifying compliance to all customer specifications when submitting an RFQ

+ Follows up with customers on submitted RFQs for feedback

+ Participates in the daily Operations Meeting, provides status on all quotes and takes the role of the voice of the customer when necessary

+ Responsible for the Purchase Order Review process for each customer PO received. Schedules the review and provides all information and specifications needed to the Operations team prior to the review.

+ Responsible for confirming all POs with accurate delivery dates to the customer.

+ Responsible for the internal sales of Bent River Machine, maintaining and growing current customer relationships. Responsible for scheduling, contacting and visiting customers in accordance with the sales plan schedule.

+ Responsible through support of the Fabrication lead to maintain a comprehensive fabrication capacity to the function level.

+ Participate in the PO review by providing current Fabrication capacity, and the working days required to complete the planning and purchasing functions of the job.

+ Enter the job into the ERP system and thus creating the job routers, work tickets, and purchase orders that need to be placed in the time frame agreed during the PO review.

+ Responsible for timely and accurate placement of purchase orders in accordance to dates agreed during the PO review – meeting the material cost center’s sales goals.

+ Follows up with suppliers to confirm purchase order placement and agreed delivery dates.

+ Maintains accurate records and organization during procurement activities.

+ Tracks delivery of all purchased material and provides status via daily status meeting.

+ Maintains objective external supplier data for the external provider quality metric to include significant cost variations, quality and schedule performance to assess, build and improve supply chain performance.

+ Works with the leadership team to determine and apply criteria for the evaluation, selection, monitoring of performance and re-evaluation of external providers based on their ability to provide processes or products and services in accordance with customer requirements.

+ Retains documented information of external providers’ criteria to meet customer requirements.

+ Metric Ownership: Customer OTD (On Time to Promise) Quality Objective Metric, and Dollars Quoted and Revenue Won

+ Champions supply chain and operations metrics. Drives improvements to the performance of the processes that are measured.

+ Proactively identifies and resolves any obstacles to plans to ensure execution and minimization of risks in customer service and sales goals.

+ Collaborates and participates in overall business system roll-outs, changes and improvement projects.

+ Support the company’s Quality Management System through continual improvement, meeting quality objectives, and maintaining accurate training documentation.


+ Planner/Buyer Lead – Cross trained

+ Logistics Lead – Key relation

+ Fabrication Lead – Key relations

+ Accounting Lead – Key relation


+ Interpersonal Skills

+ Communication Skills – Verbal & Written

+ Listening skills

+ Problem Solving abilities; detailed and thorough approach to identifying problems; understanding corrective actions.

+ Able to comprehend engineering drawings well enough to know what machining, coating, and finishing process are required to meet the defined specification in order to create job routings and work tickets.

+ Understanding of ITAR , DFARS , and other customer regulations