Experience Inc. Jobs

We Put the World on Vacation

At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our Vacation Ownership business line includes Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club and the brand new Sports Illustrated Resorts. Our more than 19,000 associates put the world on vacation at more than 270 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

The Contact Center Supervisor supervises the work of generally 5-15 counselors. This position motivates employees to deliver on department goals and standards, and is directly involved in the training, coaching, scheduling and motivation of staff in order to achieve established performance expectations. The Supervisor is also responsible for building outstanding relationships with their employees while helping develop the employees towards their career goals.

Duties and Responsibilities:

• Supervise staff to reflect the Wyndham culture of service. Responsible for coaching, motivating and developing staff to achieve departmental goals within approved budget. Monitor staff work and track performance to maximize team effectiveness and productivity. Take appropriate corrective disciplinary action as necessary. Implements performance review process. Development of their employees and career development is essential to be successful.

• Oversee resolution of Owner issues to ensure owner satisfaction while minimizing the financial impact to the department.

• Special Projects – Work with other departments to assist them with various projects they might have; help on Committees to set up events and create culture.

• Ensure training compliance.

Minimum Requirements and Qualifications:

Education

• High school diploma or GED required

• 2 year Associates Degree required

• 4 year college degree preferred

Knowledge and skills

• Proven track record of meeting and exceeding determined goals and objectives

• Strong time management skills

Technical Skills

• Proficient in MS Office applications

Job experience

• 2 years Experience in a Service or Contact Center environment preferred

• 2 years supervisory/management experience; preferably with a team of 10 employees or greater

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com , including the title and location of the position for which you are applying.