Job Information
Dynabrade, Inc. Customer Service Representative in Clarence, New York
Customer Service Representative
Clarence, NY (http://maps.google.com/maps?q=8989+Sheridan+Dr+Clarence+NY+USA+14031)
Job Type
Full-time
Description
Summary of Job: Under the supervisions of the US Inside Sales Manager, provides outstanding service to Dynabrade customers, both external and internal, providing product/service/shipping information, entering orders, and quickly resolving any customer issues with accuracy, efficiency, and courtesy. Takes on a proactive role in upselling Dynabrade products and proactively follows up with customers to ensure their satisfaction.
Essential Duties and Responsibilities:
Answer incoming customer calls regarding Dynabrade products
Provide accurate and timely quotes
Process Domestic & Canadian sales orders including returns, repair tool orders, work orders, and logistics to return products to customers
Accurately enter orders into Sage operating system received via email
Upsell additional products and accessories when appropriate
Provide support to customers for existing orders
Coordinate Dynabrade’s flat rate repair program process
Troubleshoot issues and suggest product solutions
Assist Dynabrade staff members from various departments in resolving customer or order related issues
Provide support to the Dynabrade Outside Sales Team
Assist with coordinating tools/orders sent in for repair
Other duties may be assigned
Requirements
Knowledge, Skills & Ability:
· 2-5 years customer service & inside sales experience excellent phone demeanor
· A positive attitude with the ability to see the "larger picture"
· Willingness to learn, grow and function effectively in a team environment
· Ability to work in a team, show respect to others and listen to the needs of the teammates
· Motivated, organized, and enthusiastic in attitude and voice projection
· Working knowledge of industrial products is required; experience with Dynabrade tools preferred
· Proficient in MS Word, Excel, Outlook & Database entry systems
· Excellent written and verbal communication, in English
· Being a team player, willing and able to do your part as well as help others when the need / volume arises
· Customer focused and problem-solving attitude to find an effective solution
· Time Management and good in Prioritization
· The noise level in the work environment is usually quiet and the environment is office based