Experience Inc. Jobs

Job title : Customer Engagement Manager (Philippines)

About the job

Strategic context:

The role is expected to contribute to the activation and amplification of the MCO franchise/ category/ brand strategy to deliver growth within a local market.

• Leverages some/many aspects of the Winning Way of Marketing and supports the delivery of insightful ‘go-to-market’ execution aligned to global and MCO strategy.

• Collaborates cross-functionally and with agency partners to deliver impactful execution, aligned to global/MCO strategy.

• Contributes to a deep understanding of HCPs and patients along the experience journey and supports the amplification of relevant omni channel assets to deliver memorable ‘go-to-market’ execution locally.

Main responsibilities:

• Closely coordinate and work with MCO marketing to define brand strategies communications plans

• Achieve sales & profit objectives for assigned brands.

• Activate MCO strategies at country level based on local needs and dynamics.

• Localize relevant materials making sure they adhere to country regulations

• Foster a performance and purpose-driven culture, with greater impact for Patients and HCPs

• Collaborate with the sales team to develop and execute effectively the marketing plans.

• Collaborate proactively and transparently with all internal stakeholders (Medical Affairs, Strategic Development, Training, Events Management, EBI, Legal, Regulatory, etc.)

• Implement a holistic strategic customer engagement plan aligned with MCO with the adequate multichannel-engagement strategy.

• Demonstrate a thorough understanding of the marketplace and ensure that all relevant staff is made aware of any changes which may impact on the business.

• Attend to administrative matters in an accurate, timely and audit-compliant manner.

• Create a culture that fosters effective communication within and across teams, divisions, departments. Ensure a trusting environment with effective ways of working (focus, speed, quality), encouraging everyone to speak up, challenge the status quo and have a winning mindset

• Understand and adhere to companies’ procedures and policies by self and team members.

• Ensure all marketing activities comply with relevant Acts, Regulations, Pharma code of conduct and ethical standards.

• Work with the training department to come up with the right learning and development strategy based on the business needs.

About you

Skills and Competencies:

• Brand Management

• Market Planning, Insighting, Analysis

• Interpersonal and Communication Skills

• Results Orientation.

• Accountability.

• Analytical Thinking.

• Business Acumen.

• Planning and organizing.

• Strategic Focus.

• Living the Company Spirit.

• Collaborate Transversally.

• Commit to Customer.

• Act for Change.

• Integrity/ Compliance.

• Entrepreneurial Spirit

Work Experience:

• University - Bachelor of Science or related fields is preferable.

• Business graduate (Bachelor of Commerce, Business Administration) is acceptable with successful experience in the industry

• Minimum 5 years of successful experience in marketing/brand management