Experience Inc. Jobs

Home View All Jobs (2,212,485)

Job Information

Reuland Electric Sales Administrative Assistant in city of Industry, California

  1. Order Management
    1. Support order write-ups, input orders into the ERP (Enterprise Resource Planning) system accurately and promptly.
    2. Receive and process customer orders via phone, email, and online systems (portals).
    3. Verify order information, including product specifications, quantities, pricing, delivery information and other important details.
    4. Monitor and track order status to ensure timely entry, processing, and delivery. Obtain required customer information for credit approvals and establishing new customer accounts.
  2. Customer Service:
    1. Address customer inquiries and concerns regarding orders and deliveries.
    2. Provide customer responses to emails that go into order.status@reuland.com
    3. Collaborate with the sales team to manage customer expectations and ensure satisfaction.
  3. Documentation and Reporting
    1. Maintain accurate records of all orders and transactions including Laserfiche scanning and filing as needed.
    2. Ensure all documentation complies with company policies and industry regulations.
  4. Process Improvement:
    1. Identify and suggest improvements to the order processing system and procedures.
    2. Participate in training programs to stay updated on product knowledge and order processing technologies.
    3. Assist in the development and implementation of new order processing tools and systems.
    4. Identify opportunities to improve efficiency in order entry and review processes.
DirectEmployers