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Arrowhead Engineered Products Technical Specialist in Circle Pines, Minnesota

Summary:

Responsible for supporting external and internal customers with technical support, including diagnostic capabilities, product, and mechanical application for Golf Cart products.

Expereince with golf cart parts, automotive parts and/or customer service is highly preferred.

Duties:

  • Approximately 30% of time will be spent resolving dealer and consumer customer issues through answering customer phone calls and e-mails.

  • Utilize our phone system and participate in the que to ensure technical resolution of customer questions and issues.

  • Accurately address all inquiries from a variety of customers in a timely and professional manner.

  • Advise Product Team about product issues that arise from product problems identified through technical support calls with customers.

  • Monitor product application and information for accuracy.

  • Inspect returned parts and address product defects or deficiencies with the appropriate groups.

  • Document new product opportunities through customer interactions.

  • Capture and channel information to provide the product, purchasing and quality control teams feedback about products based on interaction with customers and field personnel.

  • Deal directly with customers via telephone and email to provide sales and technical support to retail customers, dealers and distributors.

  • Review Distributor catalogs to keep current with changing products.

  • Occasionally attend trade shows and industry events to support company product lines.

  • Assist in installation, testing, and fitment of new and products on the correct applications.

  • Maintain a clean and safe shop environment for development of products.

  • Other duties as assigned.

Education and Qualifications:

  • High school diploma or general education degree (GED)
  • 1-3 years of Customer Service
  • Knowledge of the Golf Cart, Power Sports, Outdoor Power Equipment, and/or Automotive industries including major distributors, competitors, products, and applications.
  • Technical knowledge and hands-on experience with electric and/or gasoline powered vehicles.

Physical Demands:

While performing the duties of this job, the employee is regularly required to talk and listen. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee may be required to sit for prolonged periods.

Working Conditions:

Heated and air-conditioned office and shop workspace.

Safe and efficient use of mechanics tools and equipment.

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