Bon Secours Mercy Health Virtual Safety Coordinator - in Cincinnati, Ohio
At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence.
LOCATION: 1701 Mercy Health Pl, Cincinnati, OH 45237 (NOT REMOTE)
Shift: PRN - Working on as as needed basis - Day Shift (7am-7pm)
Primary Function/General Purpose of Position
The virtual safety coordinator is responsible for overseeing the virtual safety companion workflow and virtual monitoring of the assigned patient population. This position evaluates patients utilizing this service and ensures the appropriate coverage for remote monitoring, answers escalation questions from the team and provides oversight during assigned shift. This role ensures patients are connected to the program appropriately and in a timely fashion as well as triaged and discharged from monitoring appropriately. The coordinator serves as a resource to the virtual safety companion, can provide intermittent coverage as needed, serves as a resource when patient conditions escalate and ensures the flow of patients within the program transitions smoothly.
Essential Job Functions
Serves as the primary position for admission of new patients into VSC service and triages patients off the VSC service.
Evaluates patient initiation criteria and assigns monitoring responsibilities to virtual safety companions.
Ensures patients in the program are appropriately connected to the camera device.
Serves as a support and additional resource for the virtual safety companion team, can cover patient monitoring intermittently as necessary.
Acts as a liaison between the virtual safety companion team, nursing staff and operations manager to provide seamless patient care services across the continuum.
Escalates patient conditions and status as necessary, provides guidance to virtual safety companions and oversees the workflow during assigned shift.
This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.
High school diploma/GED (required)
1 year of related experience (required)
Supervisor, team lead, or coordinator experience (preferred)
Medical terminology (preferred)
Bi lingual (preferred)
Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit.
Demonstrates knowledge of the principles of growth and development of the life span and possesses the ability to assess data reflective of the patient's status and interprets the appropriate information needed to identify each patient's requirements relative to his or her age, specific needs and to provide the care needed as described in departmental policies and procedures.
Adolescents (13-17 years)
Adults (18-64 years)
Geriatrics (65 years and older)
Periods of high stress and fluctuating workloads may occur.
Long-distance or air travel as needed- not to exceed 10% travel.
General office environment.
May be exposed to high noise levels and bright lights.
May have periods of constant interruptions.
Required to car travel to off-site locations, occasionally in adverse weather conditions.
Prolonged periods of working alone.
Frequency 0% 1-33% 34-66% 67-100%
Lifting/ Carrying (0-50 lbs.) x
Lifting/ Carrying (50-100 lbs.) x
Push/ Pull (0-50 lbs.) x
Push/ Pull (50-100 lbs.) x
Stoop, Kneel x
Frequency 0% 1-33% 34-66% 67-100%
Additional Physical Requirements/Hazards
Manual dexterity (eye/hand coordination)
Perform shift work
Hear alarms/telephone/audio recordings
Acuity – near
Not applicable to this position
Monitor patient conditions during treatment
Understand appropriate patient conditions
Understand early warning signs
Inform medical professionals regarding patient conditions and care
Record & communicate patient medical histories
Analyzing data or information
Attention to detail
Acceptance of authority
Communication with family members
Relationship building }
Many of our opportunities reward* your hard work with:
Comprehensive, affordable medical, dental and vision plans
Prescription drug coverage
Flexible spending accounts
Life insurance w/AD&D
Employer contributions to retirement savings plan when eligible
Paid time off
And much more
*Benefits offerings vary according to employment status
All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email email@example.com . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at firstname.lastname@example.org
Bon Secours Mercy Health
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