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Bon Secours Mercy Health Virtual Safety Coordinator - in Cincinnati, Ohio

At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence.

LOCATION: 1701 Mercy Health Pl, Cincinnati, OH 45237 (NOT REMOTE)

Shift: PRN - Working on as as needed basis - Day Shift (7am-7pm)

Primary Function/General Purpose of Position

The virtual safety coordinator is responsible for overseeing the virtual safety companion workflow and virtual monitoring of the assigned patient population. This position evaluates patients utilizing this service and ensures the appropriate coverage for remote monitoring, answers escalation questions from the team and provides oversight during assigned shift. This role ensures patients are connected to the program appropriately and in a timely fashion as well as triaged and discharged from monitoring appropriately. The coordinator serves as a resource to the virtual safety companion, can provide intermittent coverage as needed, serves as a resource when patient conditions escalate and ensures the flow of patients within the program transitions smoothly.

Essential Job Functions

  • Serves as the primary position for admission of new patients into VSC service and triages patients off the VSC service.

  • Evaluates patient initiation criteria and assigns monitoring responsibilities to virtual safety companions.

  • Ensures patients in the program are appropriately connected to the camera device.

  • Serves as a support and additional resource for the virtual safety companion team, can cover patient monitoring intermittently as necessary.

  • Acts as a liaison between the virtual safety companion team, nursing staff and operations manager to provide seamless patient care services across the continuum.

  • Escalates patient conditions and status as necessary, provides guidance to virtual safety companions and oversees the workflow during assigned shift.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.




High school diploma/GED (required)

Work Experience

1 year of related experience (required)

Supervisor, team lead, or coordinator experience (preferred)

Medical terminology (preferred)




Bi lingual (preferred)

Patient Population

Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit.

Demonstrates knowledge of the principles of growth and development of the life span and possesses the ability to assess data reflective of the patient's status and interprets the appropriate information needed to identify each patient's requirements relative to his or her age, specific needs and to provide the care needed as described in departmental policies and procedures.​

Adolescents (13-17 years)

Adults (18-64 years)

Geriatrics (65 years and older)

Working Conditions

Periods of high stress and fluctuating workloads may occur.

Long-distance or air travel as needed- not to exceed 10% travel.

General office environment.

May be exposed to high noise levels and bright lights.

May have periods of constant interruptions.

Required to car travel to off-site locations, occasionally in adverse weather conditions.

Prolonged periods of working alone.

Physical Requirements

Physical Demands

Frequency 0% 1-33% 34-66% 67-100%

Lifting/ Carrying (0-50 lbs.) x

Lifting/ Carrying (50-100 lbs.) x

Push/ Pull (0-50 lbs.) x

Push/ Pull (50-100 lbs.) x

Stoop, Kneel x

Crawling x

Climbing x

Balance x

Bending x

Work Position

Frequency 0% 1-33% 34-66% 67-100%

Sitting x

Walking x

Standing x

Additional Physical Requirements/Hazards

Physical Requirements

Manual dexterity (eye/hand coordination)

Perform shift work

Hear alarms/telephone/audio recordings

Finger Dexterity

Color Vision

Acuity – near


Not applicable to this position


Monitor patient conditions during treatment

Understand appropriate patient conditions

Understand early warning signs

Inform medical professionals regarding patient conditions and care

Record & communicate patient medical histories

Analyzing data or information


Attention to detail

Acceptance of authority

Critical thinking

Communication with family members


Conflict resolution

Active listening

Relationship building }

Many of our opportunities reward* your hard work with:

Comprehensive, affordable medical, dental and vision plans

Prescription drug coverage

Flexible spending accounts

Life insurance w/AD&D

Employer contributions to retirement savings plan when eligible

Paid time off

Educational Assistance

And much more

*Benefits offerings vary according to employment status

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com