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Systems Drives Field Service TechnicianTake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences. In this position, you will provide technical support for PAPI P&P Service, Process Automation Process Industries (PAPI), delivering superior, professional service, remotely or on site. You will be responsible to support our growing system drives business. Our systems are used in Pulp & Paper, Metals & Mining and Cement industries. This position requires an individual with excellent troubleshooting skills and a person with a strong technical background in drives and motors. The position requires 80 percent travel to service our demand-based customers throughout the USA. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability. This position reports to Systems Drives Operations Manager Your responsibilities Installation supervision according to manufacturer's specifications of new equipment at customer sites Interprets maintenance manuals, schematics and software tools. Repairs equipment, utilizing knowledge of electronics and using test instruments, computers and hand tools Lead workers in servicing and repair of ABB equipment. As required, instruct customer in electrical theory and operation of ABB Drives. Lead drive system commissioning projects Consults with engineering personnel to resolve unusual problems in system operation and maintenance Advise management regarding customer satisfaction, product performance and suggestions for product Improvements Learn ABB tools such as Drive Composer, Drive Windows, Control Builder, SAP, Concur, Outlook, Amex Travel Your background High School Diploma or GED and minimum 2 years of technical work experience required or Associates Degree in a related field required Understanding of AC and DC drive systems Experience performing field service technician work for AC and DC coordinated drive systems; and using test equipment including Oscilloscopes, Data Loggers, PDMA motor testing and CMC measurements Work with ABB 800xA is a plus A combination of education and experience must be demonstrated in the AC drives area The candidate must be able to analyze and test system hardware and software performance applicable OEM integrated machines Must be available 24/7 based upon business necessity. Up to 80 percent travel required Ability to write detailed technical field service reports Ability to troubleshoot, test, repair and service technical equipment Comply with ABB and customer safety requirements. Complete all designated safety training on time Candidates must already have a work authorization that would permit them to work for ABB in the US Benefits Retirement plan Life insurance Disability insurance Wellbeing program Healthcare plan More about us Process Industries division delivers complete electrification and automation solutions, industry-specific products and lifecycle services across industries. Engineering and delivering automation solutions from device to monitoring and control make our customers get more out of their investment; digitalization solutions including collaborative operations and augmented reality help improve plant and enterprise productivity, reduce maintenance and energy costs. Our engineering, project management, services and solutions portfolio covers a wide range of industries - Mining, Pulp & Paper, Metals, Aluminum and Cement, Data centers and Food and Beverage. We