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Job Overview: This business-unit based position directs the development and maintenance of clinical applications training programs and This position prepares, conducts, and coordinates training programs for employees and management. Has principal responsibility for the application training environment including the build of training content, user and provider records and related imports and databases. Maintains requirements for designation as Epic Principal Trainer. Collaborates with IS application teams, clinical informaticists and customer groups to assure training programs are practical,relevant and effective. Job Requirements: Bachelor's Degree in Education or business Equivalent experience accepted in lieu of degree Certification in appropriate EPIC Applications and TED training environment Development (from EPIC) Knowledge of Epic applications Epic master training environment Personal computer applications Adult learning Principals Change management 5-7 years experience Professional Healthcare Nursing, or training related to the area of education being supported Job Responsibilities: Assists with the development, planning, implementation, and execution of chronic disease management through remote patient care services including but not limited to care coordination/management, equipment set-up, workflow development, protocol development, billing, etc. Assists with physician practice collaboration, building relationships and ensuring expectations are being met within the confines of the program. Assists with the development of key metrics along with the monitoring and timely reporting of key indicators. Assists with developing process improvement activities to support care team processes as well as the overall program. Assist with day to day operations including but not limited to scheduling assignments, labor performance, and clinical outcomes. Assists with the hiring and performance appraisal process. Assist in developing an outstanding care experience, reflective of the patient-centered values of the system. Supports customer service expectations both patient-facing and vendor facing are consistently met. Other Job-Related Information: Working Conditions: Climbing - Rarely Concentrating - Frequently Continous Learning - Frequently Hearing: Conversation - Consistently Interpersonal Communication - Consistently Kneeling - Rarely Lifting TriHealth is an equal opportunity employer. We are committed to fostering a diverse and inclusive workforce.