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Path Forward Patient Care Associate in Cincinnati, Ohio

The Position:As a Patient Care Associate at Path Forward, you will be helping improve the healthcare journey for some pretty special patients. Our representatives answer patient phone calls and help them connect with their doctors, providing assistance by:• scheduling appointments• preparing patients for upcoming doctor visits• registration process for new patientsWe are the first point of contact a patient has with their doctor’s office. Many of the practices that we work with are providing care for critically ill patients. We focus on quality over quantity. We want to ensure that all patients we speak with receive excellent service. We don’t memorize any phone scripts; we use a guided computer-based process that helps representatives collect the information the doctor needs while talking with patients as people1st & 2nd Shifts available