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Job Description Are you ready to write your next chapter? Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day. We're looking for an Observability/Log Management Engineer to join our ever-evolving Infrastructure team to help us unleash the potential of every business. About the team Worldpay powers 2.2 trillion payments annually across 146 countries in over 135 separate currencies with over a million-merchants supported globally. Worldpay is the largest acquirer by volume globally, we provide a reliable, secure, and scalable payments platform 24x7 365 day a year. Being part of the 200 strong Infrastructure Services organization, you'll help to engineer and deliver the core infrastructure services that power our payments platform. We're responsible for running some very critical systems, maintaining 20,000 servers via an automation platform, thousands of databases and petabytes of storage hosted from our data centres and public cloud. We are looking for talented individuals to join the Infrastructure Services organization; you'll be a self-starter, possess an analytical mindset and be a change agent. What you'll own Joining a team of system administrators and engineers responsible for designing, implementing and maintaining System and Cloud Observability & Log Management solutions which ensure that our infrastructure and applications are fully observable, enabling proactive monitoring, real-time analytics, and timely incident response. The team will play a critical role in developing strategies and implementing best practices in observability and log management for on-premises and cloud environments. Your responsibilities may include: Implement and manage observability tools such as Splunk, Zabbix, and similar platforms for infrastructure, applications, and cloud services. Set up and configure dashboards, alerts, and reports that provide visibility into system health, performance, and availability. Develop and maintain centralized logging solutions to ensure comprehensive logging coverage, log retention, and log security. Work with IT, DevOps, and product teams to define key performance indicators (KPIs) and service-level objectives (SLOs) for critical systems and applications. Provide support in monitoring and troubleshooting production systems, using observability tools to identify performance bottlenecks, anomalies, and incidents. Assist in automating monitoring tasks and creating self-healing scripts to enhance system reliability. Analyze logs and telemetry data to provide insights for incident detection, root cause analysis, and performance optimization. Participate in on-call rotations, responding to incidents and using observability tools for rapid diagnosis and resolution. Collaborate with security teams to ensure log management solutions support security monitoring and incident investigation. Continuously evaluate and recommend improvements to observability and log management practices, tools, and processes. Where you'll own it While we're a large team of Worldpayers based in North America, we have collaborative spaces and regular opportunities to celebrate with each other in person. What you bring: Experience: Several years of experience in IT Operations, with a focus on observability, and log management. Solid understanding of observability concepts, including metrics, log aggregation, log management, OpenTelemetry (OTEL) concepts and best practices, traces, event management and alerting. Hands-on experience wit