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Job Overview: This position has 24-hour accountability for the intake and admission functions for HOC, including the pillars of quality, safety, compliance, service, growth, people/culture, and financial performance. Acts as a servant leader with responsibility for creating and sustaining a caring and compassionate culture that fosters team member engagement and retention. Job Requirements: Bachelor's Degree in Healthcare or Business, Healthcare Administration or Leadership 2-3 years experience Clinical Healthcare 2-3 years experience Progressive Leadership Job Responsibilities: Service: With intake and admission functions serving as the front door to HOC Navigator programs and services, ensures timely, highly responsive and excellent customer service with referral sources and community partners, and newly referred patients and f Quality/Safety/Compliance: Ensures patient care is safe, timely, effective, efficient, equitable, patient-centered, and in accordance with all applicable laws, regulations, and standards. Achieves quality and safety pillar goals. Growth: Achieves admission goals, internal intake and admission dashboard goals, and growth pillar goals. People/Culture: Consistently practices the TriHealth way of leading. Is supportive of management and shared leadership decisions. Frequent communication to team members to keep everyone informed and to obtain ongoing team member feedback and ideas. Fos Financial: Stewards resources in a manner that supports our non-profit mission and meets financial targets. Achieves financial pillar goals. Other Job-Related Information: Direct Report FTEs = 40-59 Working Conditions: Climbing - Rarely Hearing: Conversation - Frequently Interpersonal Communication - Consistently Kneeling - Rarely Lifting 50+ Lbs - Rarely Lifting 11-50 Lbs - Occasionally Pulling - Rarely Pushing - Rarely Reaching - Rarely Reading - Consistently Sitting - Frequently Standing - Occasionally Stooping - Rarely Thinking/Reasoning - Consistently Color Vision - Frequently Walking - Frequently Leadership Performance Standards TriHealth leaders create a culture of engagement, safety & reliability and high performance by consistently modeling and utilizing the following TriHealth Way leadership competencies, tactics and ALWAYS Behaviors to drive strategic pillar results: Achievement of Annual Pillar Goals: 1) Safety/Quality, 2) Service, 3) Growth, 4) Culture/People, 5) Finance Leadership Competencies: TriHealth Way of Leading TriHealth Way of Serving Transformation Change Drive for Results Build Organizational Talent Leadership Tactics: Conduct department huddles. Generally, clinical departments hold daily huddles, non-clinical hold weekly huddles. Regularly Round on Team Members, using questions from the rounding log. - 25 or fewer team members = monthly - 26-50 team members = every other month - 51+ (and optional team members) = quarterly Lead monthly team meetings using meeting agenda template; review stoplight report; cascade key leadership messages. Model, coach and validate team members' use of TriHealth Way behaviors (AIDET + Promise, Always Behaviors and Always HEARD). Recognize team members for safety wins, positive performance and demonstrating SERVE and ALWAYS behaviors, TriHealth Way of Leading, Serving and Delivering Care. TriHealth is an equal opportunity employer. We are committed to fostering a diverse and inclusive workforce.