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Job Overview: The Community Connect Lead Application Engineer role is to focus on Epic Hospital Billing for the Community Connect Program. The Community Connect Lead Application Engineer is responsible for ensuring the application systems and supporting application technologies operate at maximum efficiency. The Community Connect Lead Application Engineer is responsible for planning and coordinating the processes required for applications and systems necessary for business operations. This individual will apply proven communication and problem-solving skills to guide and assist application staff and other information technology teams on issues related to the design, development, and deployment of mission-critical information and software systems. Under the general supervision and direction of the Community Connect Manager, this position performs high level technical systems analysis and programming in one or more specialized phases of applications. Also is delegated the responsibility and accountability of managing the application portion of projects from concept to completion. Prepares detailed specifications from which programs will be written. Responsible for understanding customer needs and processes to ensure maximum utilization of automation and system availability. Persons in this position are responsible for program design, coding, testing, debugging and documentation. Works with other Information System teams to ensure the performance of underlying technical infrastructure and software utilization. This position is also accountable for application development, modifications of existing and new systems, customer support, consulting and providing information as appropriate to departments, management and the organization. Scope includes defining and understanding specification, preparing request for proposals, and participating in system acquisition process and implementation. Serves as an example and facilitator to other team members. Job Requirements: Preferred: Certifications in EPIC Hospital Billing, Epic Hospital Claims Bachelor's Degree in Information Systems Other relevant fields of study Equivalent experience accepted in lieu of degree Flexible/adaptable learning and understanding new technologies Proven analytical and problem-solving abilities Ability to work both independently and in a team-oriented, collaborative environment Execute tasks in a high-pressure environment 4-5 years experience in a related field Job Responsibilities: Supports departmental and organizational processes including customer support and problem resolution in a timely manner to ensure maximum system availability. Provides appropriate escalation of critical issues as necessary. Performs high quality definition, analysis, design, programming functions and documentation for assigned projects and requests. Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution. Ensures that project solutions -designs, request for proposal, system acquisition, and modification, etc.- meet the goals and objectives of the requesting department Provides leadership to ensure project tasks are completed accurately and within the time estimated from the project schedule or scheduled completion date of request Attends technical/professional training courses -seminar or self-study- for career development and job responsibility performance. Other Job-Related Information: On-call is expected in this position, per the Information Systems On-Call policy Working Conditions: Climbing - Rarely Concentrating - Frequently Continous Learning - Consistently Hearing: Conversation - Consistently Interpersonal Communication - Frequently Kneeling - Rarely Lifting TriHealth is an equal opportunity employer. We are committed to fostering a di