Experience Inc. Jobs

Kanga Klimb Lead Aerial Guide - 2024 Overview: The Cincinnati Zoo & Botanical Garden's Visitor Experience Team is looking for passionate individuals wanting to make a difference within our team to develop their own leadership skills. As a Lead Aerial Guide, you'll help run daily operations of the Kanga Klimb course, coach and develop the Aerial guides, and develop leadership skills working alongside leadership of various Zoo departments. Values: We pride ourselves on being proponents of the Zoo's Core Values. As leaders on the Visitor Experience Team, we build Collaborative Relationships, display Positivity & Energy, have Pride, Passion, & A Sense of Ownership, embody Accountability, Mutual Trust, & Respect, & embrace Progressive Thinking. We are looking for individuals that have availability and anticipate working through the end of the season, 10/27/2024. The course will be open daily from 9am- 3pm, May 23rd- September 2nd, with operation on weekends and holidays from September 6th through October 27th. Additional operating days may be added in advance in April and May for events, after-hours events, trainings, and course previews. Must be able to attend 1 of 2 Guide Trainings between May 6th- 15th and pass that training session via practical and written examination. Training sessions are 40 hours and are schedule for May 6th-10th and May 11th-15th. A supplemental ADA Training must be completed after passing the preliminary practical. Job Duties: Perform all duties of a Kanga Klimb Aerial Guide Facilitate breaks of all staff working Kanga Klimb and run daily operations of the course Follow and maintain cash handling procedures of Visitor Experience Ambassadors when working Kanga Klimb Consistently coach team to ensure safety of all participants, including staff, and develop superior customer service Ensure daily safety checks and completion of all necessary checklists needed to operate Kanga Klimb Attend bi-weekly leadership meetings to develop new skills Handle Guest escalations and ensure positive outcome when able Perform audits of course to ensure proper operations and visitor experience Lead in operation of group and after-hours programming of Kanga Klimb Act as course Manager in their absence Other duties as assigned Requirements: Must be at least 21 years old Previous ropes course and customer service experience highly preferred Must be able to successfully complete all 40 hours of training along with the written and practical exams and an additional ADA Supplemental Training Comfortable working outside in heat/cold, wet/humid, and dry/arid conditions Must be comfortable with being in proximity with visitors of all ages to facilitate proper gear fitting as well as rescues on the course Requires the ability to work in a physically strenuous environment for 8+ hours at a time where one might be sitting, standing, squatting, stooping, twisting, climbing and can lift/carry 40+ lbs Must be comfortable at heights exceeding 30 feet After training, employee must be able to rescue a 250 lb. person at height using a variety of rescue techniques First Aid/CPR certified or obtained within the first 30 days Blood Borne Pathogen trained or obtained within the first 30 days Employment is contingent on passing a post-offer, pre-employment Drug Screening & Background Check CZBG is dedicated to fostering employee success. While we strive to accommodate individual needs, it's important to note that we may not be able to fulfill all requests. However, we are committed to working collaboratively with each team member to discover optimal solutions tailored to their needs. Availability: Seasonal/non-benefitted. Variable hours can be between 25-40/week, not to exceed an annual average of 30 hours/week. At least 3 days per week, with a requirement of 1 weekend