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Total Quality Logistics IT Communications Specialist in Cincinnati, Ohio

IT Communications Specialist

About the role:

At TQL, our rapid growth and success has leveraged our ability to deliver solutions with an emphasis on performance, scalability and reliability. As a Telecommunications Specialist, you’ll be a part of an elite team that is responsible for the support and enhancement of our enterprise voice environment. This includes a wide range of functions including phone support, programming and installation, researching and analyzing issues, designing, building, and deploying hardware and software voice components. We are not your typical back-office IT team - you’ll have exposure to all-levels of the organization with constant interactions with customers and peers. We emphasize collaboration amongst our teams to ensure we are exceeding company expectations and department goals.

What’s in it for you:

  • Independence to accomplish goals and personal development working with multiple key systems

  • Advancement opportunities with structured career paths

  • Work-life balance to allow for maximum effort daily

  • Reimbursement for continuous education and technical training

  • We win wherever we go - Voted a 2019 and 2020Computerworld Best Places to Work in IT

What you’ll be doing:

  • Developing, improving, maintaining, and implementing the voice communications network infrastructure

  • Provide high-level support to TQL employees in both critical situations and day-to-day operations. This includes addressing questions related to voice applications, programming, and hardware platforms

  • Administration of phone system MACs (move, adds and changes) for our Cincinnati headquarters and (55) satellite office locations

  • Develop and support Avaya Aura IP Telephony infrastructure platform inclusive of Avaya Communication Manager, Avaya Session Manager, Avaya Media Gateways, Avaya EMC, Avaya Communications Manager Messenger, Avaya AES and Avaya Experience Portal

  • Contribute as a key member of the Telecommunications team in the on-going support of call accounting, call recording, ACD configuration/installation, TDM/PRI and SIP transport management and other voice related technologies

  • Provide exceptional customer service to end users

What you need:

  • Bachelor’s degree in Information Technology or related field, or equivalent work experience

  • 4-6+ years of telecommunications experience

  • Advanced knowledge of Avaya Aura Communication platform, VeraSmart Call Accounting, Oaisys Call Recording, Avaya CMS ACD programming and voice/data networking principals

  • Ability to manage all phases of assigned goals/projects including design, implementation, communications, documentation and support

  • Excellent communication, interpersonal, and customer service skills

  • Self-starter with the ability to work independently and as part of a team

  • Ability to participate in after-hours on-call support rotation

    Total Quality Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status.

    If you are unable to apply online due to a disability, contact recruiting atrecruiting@tql.com .

    Job ID:21102225 Category:Information Technology