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Kao USA Inc. IT Business Relationship Manager in Cincinnati, Ohio

* Overview* The Business Relationship Manager (BRM) is a business-facing role that is accountable for establishing and maintaining a value-driven relationship between Enterprise Information Solutions and our business community. This entails recommending state of the market solutions, developing the application roadmap for the sector, ensuring daily service level agreements are met by our application support team (taking corrective action and escalation when needed), managing third party deliverables around technology projects for the sector, ensuring technology contracts and costs are efficiently managed for responsible applications, partnering with our New Technology group on proof of concepts and transformative work, and more. This role requires a professional impassioned by challenges, large portfolios of technology, and adaptability to change in an environment that comes with both systems of record and innovation. * Responsibilities* * Business Relationship Management - Understand the strategic imperatives, business capabilities, operating model, issues, and IT needs of assigned business areas. Maintain and nurture customer relationships to manage demand, identify requirements, and support the delivery of solutions. * Initiative Identification and Prioritization - Facilitate the management, planning, and governance of technology demand within assigned business areas so that IT service delivery is coordinated and optimized to reflect both the needs of the business area and those of the corporation as a whole, including management of third party provider' deliverables in application support, enhancements and project execution. Build business cases to sell in proposed solutions. * Ensure Outstanding Business Support - Ensure team members, including 3rd parties, provide outstanding day-to-day application support (break fix and periodic "releases") working within defined SLA metrics and manage issues to completion. Willingness to be "on call" and provide support outside normal business hours with occasional domestic and international travel. * Project Execution -Facilitate successful execution of major application projects including communication with key executives, budget management, and coordination of 3rd party deliverables * Qualifications* * Relevant bachelors degree required, masters preferred. * 5+ years of IT project and application experience * Strong interpersonal and collaboration skills, flexibility, and teamwork * Competent in face to face communication with director level business members * Experience working with off-shore development and project delivery * Experience with MarTech - Digital Marketing, Ecommerce, Analytics & Insights, Customer Experience, Content Marketing, SEO, Marketing automation Job ID Number:: 2021-6069 Brand: Kao USA City, State: Cincinnati, OH Country: United States

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