Job Information
United States Bankruptcy Court, Southern District of Ohio Help Desk Specialist in Cincinnati, Ohio
UNITED STATES BANKRUPTCY COURT SOUTHERN DISTRICT OF OHIO VacancyAnnouncementNumber: 2024-02
*Position Title: *Help Desk Specialist
*Position Type: *Full-time, Permanent
*Location: *Cincinnati, Ohio
*Telework: *May be eligible for limited telework based on the court's telework policy and the needs of the position.
Salary: CL 25 $49,966 -- $81,216 (Based on experience and qualifications) Promotion potential to CL 26 without further advertisement or competition (when determined qualified and depending upon budget)
*Open Date: *May 23, 2024
Close Date: Open until filled (preference given to applications received by June 14, 2024)
*POSITION OVERVIEW *The United States Bankruptcy Court for the Southern District of Ohio is hiring for the position of Help Desk Specialist. This position works in a team environment to provide help desk support to end users throughout the district, consisting of Cincinnati, Columbus, and Dayton. This position also provides technical support in installing and configuring computer hardware and software programs, and at the higher level, performs routine to moderately complex troubleshooting for hardware and software systems. The Help Desk Specialist reports to the Director of IT. The position is eligible for partial telework.
*REPRESENTATIVE DUTIES *
Provide day-to-day end user support and assist with training staff in Microsoft Windows 10/11, Outlook, Microsoft Office 365, Adobe Acrobat, and national and customized applications.
Distribute and install new hardware, including, but not limited to, PC hardware, laptops, printers, and mobile devices.
Install and configure new software applications.
Troubleshoot routine PC equipment and software problems.
Perform inventory of automation equipment.
Provide assistance with IT-related procurements when required.
Travel to divisional offices and other locations when necessary.
Perform other automation related duties as assigned.
*MINIMUM QUALIFICATIONS *To qualify for this position at the entrance level, a person must be a high school graduate or equivalent with a minimum of two years of general experience and one year of specialized experience equivalent to work at CL-24.
General experience is defined as knowledge of computer processes and capabilities; familiarity with hardware and software programs; general knowledge of routine office work and personal computing, including use of office equipment and typical office-related software applications; ability to follow detailed instructions and multitask; skill in organizing own work; ability to communicate technical information effectively both verbally and in writing to end users.
Specialized knowledge is defined as Experience installing and troubleshooting Microsoft Windows 10/11, Outlook, Microsoft Office 365, and other commercial off-the-shelf software applications like Adobe Acrobat and Trend Micro Apex One. Experience performing routine hardware maintenance and troubleshooting on computers, monitors, printers, scanners, etc. Basic understanding of audiovisual systems. Networking concepts and basic server administration. Basic understanding of PowerShell, Python, or other programming language is a plus but not required.
The successful candidate demonstrates proficiency with Microsoft Windows 10/11, Outlook, Microsoft Office 365, Zoom, iOS, and Adobe Acrobat, and familiarity with Windows Server 2019/2022,