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Pyramid Hotel Group Front Desk Supervisor in Cincinnati, Ohio

AC Hotel Cincinnati at The Banks is located in downtown Cincinnati at The Banks, adjacent to the Great American Ballpark, and Small Park. Our talented team has created a reputation for service excellence. In order to continue that level of service, we need to keep hiring only the best team members. If you're looking to grow in a career with a leading hotel, you need to come see what a career with us can do for you!

The Front Desk Supervisor provides guidance and leadership ensuring consistent quality customer service is delivered.

The Front Desk Supervisor will:

  • Communicate effectively both verbally and in writing to provide clear direction to staff.

  • Monitor lobby traffic and make staffing adjustments accordingly.

  • Greet guests immediately with a friendly and sincere welcome.

  • Promptly complete the registration process by inputting and retrieving information with routine difficulty from a computer system, confirming pertinent information including number of guests and room rate.

  • Promote the Pyramid Hotel Group marketing program.

  • Make appropriate selection of rooms based on guest needs.

  • Handle cash, make change and balance an assigned house bank.

  • Accept and record vouchers, traveler's checks and other forms of payment.

  • Post charges to guest rooms and house accounts using the computer.

  • Promptly answer the telephone using positive and clear language.

  • Input messages into the computer.

  • Retrieve messages and communicate the content to the guest.

  • Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for Front Office Staff and other employees.

  • Resolve customer complications and complaints by conducting thorough research of the situation and the most effective solutions.

  • Make decisions and take action based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situation.

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY:

Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts.

Basic mathematical skills required.

Ability to access and accurately input information using a moderately complex computer system.

Ability to stand, walk and continuously perform behind the front desk.

Ability to communicate verbally and in writing and prepare complex reports of room availability and revenues generated.

QUALIFICATION STANDARDS

Education: Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities. High school diploma required. Some College preferred.

Experience: No prior experience required.

Two years combined prior front desk and supervisory experience preferred.

Grooming: All employees must maintain a neat, clean and well groomed appearance.

Other: Applicants with additional language skills preferred.

Note: The hotel functions seven (7) days a week and twenty-four (24) hours per day. All employees, both management and hourly, must realize this fact and be aware that at times it may be necessary to move an employee from their accustomed shift as business demands.

Company Name: Winegardner and Hammons Hotel Group

Opening ID: 2021-10069

External Company URL: https://careers-phg.icims.com

Street: 135 Joe Nuxhall Way

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