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Job TitleField Service EngineerLocation(s)Pittsburgh, US Remote - OH, US Remote - PA About Us Revvity is a developer and provider of end-to-end solutions designed to help scientists, researchers, and clinicians solve the world's greatest health challenges. We pair the enthusiasm of an industry disruptor with the experience of a longtime leader. Our diverse team of 11,000+ colleagues from around the globe are vital to our success and the reason we're able to push boundaries in pursuit of better human health. Find your future at Revvity Revvity is seeking a Field Service Engineer to support our InVivo product line who will help Revvity customers enhance the productivity of their laboratory processes and drive high levels of customer satisfaction by providing expert service and support to customers within a primary geographic area. This area covers: Western PA, VA, DE, MD, DC, WV and OH. You will need the ability to travel by air, vehicle and/or other means of transportation as business requiresand must have a valid driver's license. While performing the duties of this position you must always maintain safe motor vehicle operation. Summary: Revvity's purpose is to enable scientists, researchers, and clinicians to address their most critical challenges across science and healthcare. With a mission focused on innovating for a healthier world, we deliver unique solutions to serve the diagnostics, life sciences, food and environmental markets. Every day,Revvity Service Engineers help their customers enhance the productivity of their laboratory processes and drive high levels of satisfaction by deliveringeffective customer support. As aService Team Member, you will represent the face of Revvity and drive best-in-class customer service, responsiveness, and professionalism. Key Responsibilities Enhance the Customer Experience Install, maintain, validate and repair Revvity and/or multivendor instrumentation at customer sites with best-in-class service Provide scheduled and unscheduled corrective maintenance for customers including warranty services within a prescribed time frame and established maintenance protocols Deliver customer familiarization for instrument operation and maintenance Communicate service offerings including training, support, software, laboratory services products and field upgrades Partner with our customers to understand their analytical workflow and applications Support your Team Support the local instrument sales representative(s) to help secure new instrument orders Provide service that helps to drive the sale of new service agreements, service agreement upgrades and instrument add-ons to existing service contracts Display exceptional written and verbal communication skills and actively interface with peers and customers Develop organizational awareness of other functional groups and product lines Drive Organizational Growth Demonstrate knowledge of and adherence to the installation, warranty, and service agreement documentation standards Contribute to account profitability through efficient execution and service delivery Perform timely uploads and downloads of required service data to ensure the integrity of service system(s) Maintain assigned assets including: Company vehicle, tools, test equipment (MTE), telecommunication equipment, assigned service parts inventory, etc. Proactively develop technical and soft skills to maintain and enhance Revvity's value proposition to the customer Enhance Revvity's product quality by proactively reporting improvement opportunities via the quality notification process Seek higher level certification through participation in company sponsored training & development offerings Complete all administrative tasks to include but not limited to time reporting, assigned training, etc. Nothing in this job description restricts management's right to assign or reassign dut