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UC HEALTH LLC Dispatcher II, Public Safety Dispatch Center in CINCINNATI, Ohio

Dispatcher II, First Shift, Public Safety Dispatch Center UC Health is hiring a full-time Dispatcher II for the Public Safety Dispatch Center department. This is a first shift position with UC Health, LLC. The Dispatcher II will support Public Safety Dispatch Center delivering high-quality care to patients based on assessed needs, established standards of care and according to policy and procedures. About UC Health, LLC UC Health is an integrated academic health system serving Greater Cincinnati and Northern Kentucky. In partnership with the University of Cincinnati, UC Health combines clinical expertise and compassion with research and teaching-a combination that provides patients with options for even the most complex situations. Members of UC Health include: UC Medical Center, West Chester Hospital, Daniel Drake Center for Post-Acute Care, Bridgeway Pointe Assisted Living, University of Cincinnati Physicians and UC Health Ambulatory Services (with more than 900 board-certified clinicians and surgeons), Lindner Center of HOPE and several specialized institutes including: UC Gardner Neuroscience Institute and the University of Cincinnati Cancer Center. Many UC Health locations have received national recognition for outstanding quality and patient satisfaction. Learn more at uchealth.com.Education and Experience Requirements:

  • High School Diploma or GED required. Associate's Degree preferred.
  • APCO Basic Telecommunicator I certification is required upon hire and must be the most recent version of the certification.
  • CPR and AED certification is required within 1 year of employment.
  • 3 - 5 Years equivalent experience required; 6 - 10 Years equivalent experience preferred.
  • Proficient with personal computers and Windows-based applications including Microsoft Office and computer aided dispatch software (CAD).
  • Proficient with the operation of a variety of paging and emergency notification equipment.
  • Ability to carry out detailed and complicated procedures and instructions according to standard operating procedure; ability to remain calm and effectively communicate under pressure and unusual circumstances; and ability to multitask on a consistent basis.
  • Exercise reasonable independent judgment to determine priorities for service response in accordance with established procedures and protocols.
  • Exercise sound judgment under stressful circumstances; communicate effectively, concisely, and articulately in oral form; develop and maintain effective working relationships with supervisors, associates, other agency representatives and general public; handle sensitive inquiries and contacts with officials and general public; demonstrate excellent hearing and diction; analyze situations, establish facts and formulate viable conclusions; document all activities performed. At all times maintains strict confidentiality.

At UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering. As the region's adult academic health system, we strive for innovation and provide world-class care for not only our community, but patients from all over the world. Join our team and you'll be able to develop your skills, grow your career, build relationships with your peers and patients, and help us be a source of hope for our friends and neighbors. UC Health is committed to providing an inclusive, equitable, and diverse place of employment. Join our team to BE UC Health. Be Extraordinary. Be Supported. Be Hope. Apply Today!Job Responsibilities

Monitors and prioritizes medical and non-medical telephone lines; monitors clinical alerts, plant operations and maintena