Experience Inc. Jobs

Job#: 2032173

Job Description:

Role: Cyber Incident Coordinator Type: 6+ month Contract Location: Remote - must be able to work EST hours Pay: 35/hr - 45/hr Responsibilities This resource will be a critical member of the Cyber Incident Coordination (CIC) team, responsible for executing cyber incident response with top leadership and developing effective response processes for real-world cyber incidents. Typical activities will include:

• Provide support during cyber-related Incidents to include acting as the lead during a variety of high pressure cyber related incidents.
  • Host meetings and provide executive progress reports.
• Develop and disseminate accurate and timely stakeholder communications and progress reporting at various levels of the organization, including leadership and executives.
• Partner with stakeholders and executive leaders to enhance and deliver effective and efficient services to protect the global brand.
• Develop and mature relevant incident coordination and response documentation (e.g., plans, playbooks, work instructions, checklists, and workflows) to ensure effective tactical response during cyber incidents.
• Provide input to client security solutions to ensure teams are delivering on business outcomes in a secure manner.
• Drive project plan completion in support of multiple organization lines of business and functional domains.
  • Document tasks and timelines for all required activities and milestones.
  • Track deliverables and resolve or escalate Impediments.
  • Prepare and present project plans, status reports, cost/benefit analysis, and program updates as required.
• Partner with key stakeholders to report on program Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and metrics.
• Understand and adhere to regulatory and compliance requirements that impact either current business operations or potential client engagements.

Establish and maintain strong relationships across all GEA lines of business and key stakeholders. Basic Qualifications:

Previous experience in crisis management and incident response in a global company.

Experience leading in a highly matrixed environment.

Exhibits exceptional soft skills, particularly those included in the following list:

Change Agent - Self-motivated, self-directed, flexible, and able to work under pressure and in fast paced team environment. Proactively learns new tools and integrates new methods to drive improved outcomes. Identifies and assesses new technologies that can add value and capability to the company. Builds rapport with the team and gets buy-in for ideas.

Collaboration - Shares knowledge, power, and credit, establishing trust, credibility, and goodwill. Coordinates role responsibilities with those of others to achieve mutual goals. Able to Influence others.

Comfort in Ambiguity - Identifies when additional information is needed from customers/managers/ stakeholders and asks relevant questions to obtain it. Delivers solution(s) where additional information may not be needed or available, while clearly stating any underlying assumptions.

Communication - Excellent organizational, written, and oral communication skills. Adjusts information (e.g., level of complexity) and story to align with audience. Communicates status. Evaluates data sets to determine possible value or steps to create value.

Curiosity/Creativity - Connects ideas and solutions from a broad array of sources (e.g., what other businesses are doing, brainstorming with others). Pilots new ideas and processes that have not been utilized before.

Problem Solving - Expert problem decomposition skills. Identifies future roadblocks and