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ServiceNow, Inc. Customer Service Solution Sales Manager in Cincinnati, Ohio

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog (https://blogs.servicenow.com/category/life-at-now.html) and hear from our employees (https://www.youtube.com/playlist?list=PLtPPHGXv_JpmhypERyQKm5zO2Wd65QinB) about their experiences working at ServiceNow.

The Customer Service Solution Sales Manager will be responsible for Strategic Accounts market success in the Ohio Valley Region for ServiceNow’s Customer Service Management product. This product is built on ServiceNow’s market leading Service Management platform and applies service management discipline to improve an organizations service relationships (NPS) with its customers through a 360-degree improvement in customer service processes.

You will be responsible for communicating the Customer Experience value proposition to enterprise prospects. You will develop a strong partnership with your designated Account Executives and Solution Consultant to provide a comprehensive and compelling message to Customer Service leaders across all industries within your region.

https://www.servicenow.com/workflows/customer-workflows.html

To be successful in this role you have:

  • 10+ years deep knowledge on ROI of specialty solutions area to lead solution win

  • Excellent communication skills and strong ability to build relationships

  • Proven experience as an AE, or in alternative sales/ customer service role

  • Demonstrates business acumen and has a deep understanding of business sales processes

  • Bachelor’s degree in business, marketing or related discipline preferred.

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550 (tel:(408)%20501-8550) , or talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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