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At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence.

The Mercy Health Partnership Program (MHPP) provides patient advocacy and education, co-creates action plans with patients, and lowers barriers to care and optimal health. The Community Health Worker will assist referred patients with access to care including insurance acquisition and optimization, financial assistance, and connection to community resources. The Community Health Worker will be an integral part in assisting patients with health-related social needs as identified by screenings at Mercy Health clinical care sites.

Patient Engagement

• Complete telephonic and in-person encounters to address patients’ social needs, including obtaining and optimizing insurance coverage, connecting to community resources, and providing patient education and advocacy.

Community-Clinical Connection

• Establish trusting relationships with patients and their families and maintain excellent working relationships with patients and staff. Serve as a patient connection between the CHWs and Social Workers within the program, the patient’s care team, and community-based organizations to ensure patients’ needs/barriers are being addressed.

Reporting

• Work with the MHPP team to capture data required and provide to Manager in a timely manner each month.

Documentation

• Document in the patients’ electronic medical record and other care coordination systems as required for comprehensive, quality service and payment.

Trainings:

• Attend meetings and trainings as required by MHPP, Community Health Department, and CHW Hub. Foster good working relationships with the community and other service providers.

Employment Qualifications

Required Minimum Education: High School Diploma or GED

Licensing/Certification:

Licensure/Certification- Ohio Community Health Worker certification is required within 12 months of hire, which would be supported through the program.

Licensure/Certification Preferred - Ohio Community Health Workers Certificate

Minimum Years and Type of Experience -3 years

Other Knowledge, Skills and Abilities Required

• Sensitivity and experience in working within different cultures.

• Ability to communicate orally and in writing in English. Proficient with computers and accuracy with data entry and Microsoft Office.

• Ability to work independently or with little supervision.

• Ability to separate personal from professional interactions with clients and maintain professional/ethical boundaries.

• Ability to document client interactions with accuracy and in a timely manner.

• Ability to learn and implement new procedures and adapt to emerging community needs.

• Valid Ohio driver’s license with one year driving experience and no traffic citations.

• Valid automobile insurance.

Other Knowledge, Skills and Abilities (preferred)

Fluency in a second language desired.

Many of our opportunities reward* your hard work with:

Comprehensive, affordable medical, dental and vision plans

Prescription drug coverage

Flexible spending accounts

Life insurance w/AD&D

Employer contributions to retirement savings plan when eligible

Paid time off

Educational Assistance

And much more

*Benefits offerings vary according to employment status

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com