Experience Inc. Jobs

Job Description Client Success Pool Advisor |Cross Sales and Loyalty | Cincinnati Are you ready to write your next chapter? Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day. What makes a Worldpayer? It's simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We're dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we're determined, always staying open - winning and failing as one. We're looking for a client success pool advisor to join our ever-evolving Cross Sales and Loyalty team to help us unleash the potential of every business. Are you ready to make your mark? Then you sound like a Worldpayer. About the team Our Customer Experience Worldpayers are at the heart of it all - enabling us to provide world-class support to customers. Unwavering dedication and full of enthusiasm, they're always finding ways for us to grow together. The Client Success Pool is rooted in relationship building that focuses on cultivating lasting relationships with our customers, colleagues, and communities. We operate in a fast-paced everchanging environment that requires attention to detail and creative solutioning. Creating value through products, services, education, and issue resolution is our focus. We bring exceptional value to our clients and our partners by offering a powerful combination of service, technology, reliability, and trust. Consistent engagement with our customers delivers an experience that enables businesses to thrive and succeed in the ever-changing payments world. What you'll own You will be striving to make a positive revenue impact across our Worldpay for Business space while providing merchants a best-in-class customer experience. Reducing attrition and turning negative circumstances into a positive experience with our merchants and getting ahead of any potential flight risks. This role requires a strong emphasis on building trust and rapport with an assigned book of business to establish intrinsic value with all our relationships. You will: * Focus on account retention and continued revenue growth. * Work with our existing merchants on upselling the company's products and or services. * Review the accounts holistically and identify new opportunities for our merchants to improve the way they accept their payments and assist with their day-to-day issues. * Own renewing, expanding, and closing of contracts for assigned portfolio or account. * Educate customers on the best business practices and associated contractual implications. * Be responsible for client satisfaction, maintaining client communication, overall management of the relationship and client retention activities. * Renegotiates rates and fees resulting in an extended contract when appropriate. * Take inbound queue calls and make outbound calls. All the above duties and responsibilities are essential job functions for which reasonable accommodation will be made. This position description is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Employees may be required to perform any other job-related instructions as requested by their leader, subject to reasonable accommodation. Where you'll own it You'll own it in our modern Cincinnati office hub. We have collaborative spaces and regular opportunities to celebrate with each other in person. What you bring * 3+ years sales/negotiation/custo