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FIS Global Chargeback Associate specialist in Cincinnati, Ohio

Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : General Equivalency Diploma Travel Percentage : 1 - 5% Job Description Are you ready to unleash your full potential? We're looking for people who are passionate about payments to chart Worldpay's path to being the largest and most-loved payments company in the world. About the role: As a Chargeback Associate for Worldpay, you will process cardholder/merchant dispute transactions within Credit Card and federal rules and regulations. The position will be for 8:30-5:30 EST Monday-Friday. This will be a hybrid role within our Cincinnati office. About the team: Worldpay is a leading payment processor and the largest merchant acquirer in the United States. Our U.S. technology platform is differentiated from our competitors' multiple platform architectures. It enables us to efficiently provide a comprehensive suite of services to merchants and financial institutions of all sizes as well as to innovate, develop and deploy new services, while providing us with significant economies of scale. What you will be doing: Learns or remains current on Credit Card rules and regulations, federal and state regulations and internal procedures that affect chargeback dispute processing. Handles all aspects of the dispute process in compliance with Credit Card, federal and state rules and regulations. Reviews, researches and initiates the resolution of dispute inquiries from cardholders, financial institutions, merchants and internal departments. Disputes that are not processed efficiently and effectively can result in financial loss for FIS and/or merchants. Ensures compliance with federal and state regulations in resolving billing errors. Responds to telephone inquiries from cardholders, financial institutions and merchants regarding disputes. When unable to resolve the problem in a reasonable amount of time, escalates to the appropriate resource. Follows up on escalated issues with coaching and mentoring to learn the appropriate solution and expand overall knowledge. Handles/resolves non-posted items, retrieval projects and authorization chargeback's. Meets the standards of the job, such as quality standards and adherence to schedule. Ability to meet and exceed expected case productivity volume with high accuracy. Other related duties assigned as needed. What you will need: Excellent customer service skills that build high levels of customer satisfaction Effective verbal and written communication skills Computer navigation and operation skills Detail-oriented with good organizational skills Ability to manage multiple tasks Ability to work both independently and in a team environment Ability to maintain confidentiality Strong focus on performance and ability to meet and exceed key metrics Added bonus if you have: Knowledge of Credit Card operating rules and regulations and federal and state regulations Knowledge of processes and procedures that affect credit, debit and pre-paid debit dispute processing What we offer you: A competitive salary and benefits A variety of career development tools, resources and opportunities The chance to work on some of the most challenging, relevant issues in the payment industry Time to support charities and give back in your community Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the . EEOC Statement FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, na