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GENERAL FUNCTION: Under minimal supervision, assist in defining application and project scope/objectives through research, fact-finding, and applying a basic understanding of business, applications, and industry requirements. Functions as a team member in the analysis of business and user needs and the implementation of appropriate technology applications.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Assist in the development of strategic partnerships with the business unit in order to further develop a solid knowledge base of the business line, including the business plan, products, processes and revenue streams.

• Continue to enhance a strong base knowledge of relevant systems/applications as it relates to workflow, process, and problem resolution and provide input on improvement opportunities.

• Assume a primary role in the planning, testing, and implementation of new applications, enhancements and/or conversions.

• Provide input when working with users in defining project and application requirements.

• Provide input for or assist in the creation of detailed project plans, work assignments, target dates and other aspects of assigned projects.

• Function as a primary liaison between the business line, operations, and the technical areas throughout the project cycle.

• Partner with the technical areas in the research and resolution of system and process problems.

• Review operational procedures and methods and recommend changes for improvement - with an emphasis on automation and efficiency.

• Provide users with application documentation and maintain relevant manuals, training materials and other reference materials.

• Where/when necessary, and in conjunction with the Review and Control group and operations, author application procedures and provide training to user community.

• Mentor and train/cross-train the more junior staff members within Resource Team.

• Work to expand knowledge of the industry and the applications utilized by Fifth Third Bank and Global Payments.

• Review published vendor fixes and make recommendation as to need to apply.

• Level II customer support for front-end applications.

  SUPERVISORY RESPONSIBILITIES: Provide input to manager on the performance evaluation of more junior staff members. In absence of manager, assumes supervisory/management responsibilities for Resource Team functions. May supervise small team.

  MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• Master's degree preferred.

• Minimum 5-8 years experience in Banking, Systems or Operations.

• Six Sigma Green Belt or PMP certification preferred.

• Possesses a broad understanding of Payments industry and supporting business system requirements.

• Ability to lead large matrixes groups toward the development of common solutions.

• Ability to manage multiple projects, work under pressure, and adapt to changes in the work environment.

• Ability to present to senior leadership on sensitive subject matters.

• Highly skilled in Windows based software programs (Outlook, Word, Excel, PowerPoint, Visio). Tableau and Access preferred.

• Excellent analytical skills.

• Excellent written and oral communication skills.

• Excellent presentation skills.

  #LI-EG1

Business Analyst III

LOCATION -- Cincinnati, Ohio 45227

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.