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Citigroup Officer, Learning Support Analyst, Human Resources in Chiyoda, Japan

Organization Description

The Learning Support Analyst will be part of the Japan HR Talent Management and will report directly to the Japan Talent Management Head

Key Responsibilities

The Learning Support Analyst is responsible for the execution of learning program and coordinates multiple training programs or initiatives based on the requirements that the Japan Talent Management Head will provide. Tasks will vary depending on which process group the analyst will be handling.

Below tasks should be done in Japanese and English

  1. Program Execution:

  • Responds to participants’ and partners’ inquiries related to: program details, pre-work, travel documents (including introduction, post-program support) Manages coordination of training venues or platforms (classroom and virtual), equipment, catering, travel arrangements, and identifying and booking faculty (internal/external), other logistics and communications

  • Manages the learning event and vendor relationship, tending to the practical aspects of space, contracts, schedule, technology, and materials

  • Supports the training registration process and tracking registration trends

  • Supports the delivery of country regulatory related learning requirements

  • Creates virtual / set-up training classrooms, performs checks, and support pre-program set-up

  • Prepares communication emails and/or calendar invites and sends it to the participants

  • Updates and monitors program rosters

  1. Technology and Platforms

  • CreatesLMSactivitiesandmaintains learningcalendar

  • UploadsonlinetrainingcontentinBrainshark,Degreed,or Learning Management System (LMS)

  • ActsastheSMEfortechnologyplatformsandassistsotherteammembersfortroubleshooting – LMS, Zoom, Adobe Connect, SharePoint, Slido

  • Buildsandmaintainsstrongrelationshipswithproductmanagerssupportingtechnologyplatforms – HR Shared Services, Digital Learning Team, etc.

  • Collatesprogramevaluationdataandcarryoutfirstlevelanalysis;prepares and delivers learning data to inform and support stakeholders’ decision making and guide learner activity

  • Createsandmaintain-Learning-ownedSharePointandCollaborateSites

  • PartnerscloselywithGlobalEventsManagementTeamforexecutionoflarge-scale events

​3. Expense Management

  • Createspurchaseordernumbersforconfirmedengagements

  • Processesthepaymentforinvoicesandmonitorsthe payout

  • Coordinateswithvendorsregardingthepaymentstatusofinvoices

  • Respondstopaymentqueriesfromthevendor and partners

  • Responsibleforexpenseaccrualsandmaintainingtheexpensetracker

  • Third Party Management, Facilitatesvendoronboarding–contractandsystem(includesvendor activation)

  • Reviewsvendorcontracts /scopeofwork/workorder

  • Responsibleforvendorprofilemaintenance(e.g.updates)

  • Supportsthe Third Party Management teamduringcontractrenewalreviews

  1. Vendor Management

  • Facilitatevendoronboarding–contractandsystem(includesvendor activation)

  • Reviewvendorcontracts /scopeofwork/workorder

  • Responsibleforvendorprofilemaintenance(e.g.updates)

  • SupporttheBusinessManagementLeadduringcontractrenewalreviews

  1. Billing

  • Preparesandreviewsbillingentriesforintercompanycharging

  • CoordinateswithinternalCitipartnersinclearingthebilling

  • Respondstoqueriesrelatedto thebillingprocess

Knowledge, Skills, and Abilities

  • Strong language capability both in Japanese and English is a must

  • Flexibilityandexperienceinmanagingmultiple,highprioritytasksandadjusttoshiftingpriorities,while meeting deadlines.

  • Abilitytoworkindependentlyandinteractwithalllevelsofmanagementinaprofessionalandpositive manner

  • Stronganalytical,projectmanagementandprocessmanagementskills

  • Abletomulti-task,resourcefulandworkunderpressure

  • Excellentwrittenandverbalcommunicationskills

  • Strongattentiontodetail,follow-upandorganizational skills

  • LearningManagementSystemexperienceaplus

  • Collaborationande-learningtoolsexperiencea plus

  • ProficientinMS Office

Job Family Group:

Human Resources

Job Family:

Talent, Development, Learning & Diversity

Time Type:

Full time

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm) .

View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) .

View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo_aa_policy.pdf) .

View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)

Citi is an equal opportunity and affirmative action employer.

Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

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