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TP-Link North America, Inc. RMA Processor (Clerical) in Chino Hills, California

TP-Link USA is currently seeking an RMA Processor for our Chino Hills, CA. location.

TP-Link is a leading provider of consumer Wi-Fi networking products. We continuously develop new products and technologies that transform the way people connect. Our networking expertise uniquely positions us as a leader in emerging technologies that improve our everyday lives, such as smart home products.

Spacious and modern, our Chino Hills office creates a casual atmosphere that fosters team collaboration. In addition to free snacks and drinks, TP-Link USA offers a modern working environment, free gym membership, quarterly team building, flex-spending, employee paid benefits, bi-annual raise opportunity, paid vacation & holidays, 401k plan and annual bonus. Come join our team!

What your future looks like

Receive, review, and approve Return RMA requests via email. Follow established approval paths and work closely with the sales and warehouse teams to ensure proper return policies and procedures are followed. Generate return orders in the WMS system so the warehouse team can complete the receiving process.

  • Receive RMA request emails from customers or our sales team and follow proper approval guidelines to determine if the RMA can be approved.

  • Manage, track, and follow up on pending approval/RMA requests.

  • Once the product is returned, generate a return order in WMS using the return product information provided by the warehouse team.

  • Work with the warehouse team to troubleshoot any issues or complications that arise from the receiving process.

  • Assist in reconciling charges associated with return discrepancies between customer records and our own receiving information.

  • Ability to work full-time, Monday through Friday, and open to overtime if needed.

  • Other jobs assigned by manager/supervisor/team lead.

Essential Mental and Physical Functions

Mental Functions:

  • Critical thinking and decision making generally affecting one’s own job and/or specific functional area.

  • Basic math including addition, subtraction, and multiplication used to calculate data (With calculator and/or computer assistance).

  • This position performs a variety of routine duties within established policies and procedures or by referral to team lead’s guidelines.

    Physical Functions:

  • Walking, stooping, standing, stretching, bending, lifting and sitting for long periods of time.

  • Ability to work under extreme environments such as high heat and/or cold weather.

  • Requires minimum lifting ability of 50 pounds; may require heavy lifting of 50+ pounds with assistance of team members and/or equipment.

Work schedule:

8:00 AM – 4:30 PM, Monday to Friday; may vary based on business need.


What you’ll bring to the table

  • Bachelor’s degree or equivalent

  • Good written and oral communication skills

  • Basic computer skills including Outlook and Excel

  • WMS/SAP experience a plus

  • 2+ years warehouse, operations, or sales experience

  • Careful, patient, strong work ethic, and self-motivation

Work Environment

The job will be primarily performed in an office setting but will occasionally require work to be done in a warehouse environment that may be noisy, dirty, hot, and/or cold.

Language Skills

Must be able to speak, read, write and comprehend English.


Salary: $16-23/HR DOE

TP-Link is always seeking ambitious individuals, who are enthusiastic and passionate about their work. We are a global company that values diversity and thrives on entrepreneurial spirit and drive. While TP-Link has made its global mark, it is still a relatively new brand to the U.S. As we grow and shape our team, we’re looking for people to directly influence the success of our U.S. business.

Feel a connection? Send us your resume and a cover letter telling us why you believe you’re the right fit for our team. For more details and to apply for this position, visit us at www.tp-link.com.

We are committed to diversity. TP-Link is an Equal Opportunity and Affirmative Action Employer M/F/D/V.