Experience Inc. Jobs

Help at Home is hiring an Office Support for our Uptown location starting at $16.50 an hour!

Help at Home is the nation’s leading provider of high-quality support services to seniors and people with disabilities. Our clients need us more than ever to continue living independently in their own homes, while staying safe from high-risk facilities.

Help at Home leads the home care industry in protecting our clients, caregivers, and employees. We provide priority vaccine access, a ready supply of quality PPE, and up-to-date training.

The focus of this position is to encourage and provide client satisfaction, while maintaining operational compliance with company policy and state/federal guidelines. Office Support will assist with duties such as answering calls, toxicology screenings, in-home visits, client satisfactions surveys and any other duties, as assigned.

Benefits

Help at Home strives to be an employer of choice in your community and our employees are the foundation of our work. Eligible staff can enroll in a wide variety of benefit programs, along with lucrative bonuses in certain areas.

We offer a variety of in-depth training opportunities to provide our staff with the tools to be successful. Help at Home also offers strong career path possibilities for those employees who are committed to growing within the organization.

Essential Duties and Responsibilities:

• Answer phones promptly, direct calls appropriately, and take clear, detailed messages.

• Take toxicology samples for testing labs.

• Conduct in-home supervisory visits to clients.

• Assist with in-home visits.

• Conduct client satisfaction surveys.

• Monitor In-Service Training completion for caregivers. Upload certificates to Training Tracking Portal (TTP) portal and file documents in the caregiver file.

• Assist Branch Manager in monitoring and entering caregivers travel time and mileage.

• Assist caregivers with their time keeping and task system (Sandata)

• Prepare monthly supply order.

• Maintaining patient and employee files and all related paperwork.

• Backup for the onboarding specialist when necessary.

• Perform other duties, as assigned.

Minimum Qualifications

• At least 18 years or older

• High school diploma or GED

• Bilingual Chinese or Vietnamese/English (Preferred)

• Valid driver's license

• Access to insured and reliable transportation

• Experience working in an administrative/clerical role.

• Professional written and verbal communication skills