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Encore Workforce Administrator - Marriott Marquis Chicago in Chicago, Illinois

Position Overview

The Workforce Administrator is responsible for the payroll entry and audit of union hours, tracking of workforce utilization using established reports, and participation in the union grievance process. This includes participation in the union workforce scheduling process between the hotel venue and regional Workforce Management to enhance the quality of the existing workforce through efficient planning, scheduling, and training to reduce costs, increase labor efficiency, and improve both internal and external customer service. This position reports to the Operations Director, Venues or the Director, Event Technology.

Key Job Responsibilities

Payroll Coordination

• Facilitate the venue level onboarding process for part-time union workers.

• Perform routine maintenance to union employee records in the HRIS.

• Provide training to union workers on the employee self service features of the HRIS.

• Enter union time records in the timekeeping system for payment.

• Audit union time records and payroll entries against scheduled hours, dispatch confirmations, applicable collective bargaining agreements, and sales quotes to ensure the accuracy of wage payments.

• Accurately identify and request union payroll corrections in a timely manner.

• Research and respond to union payroll discrepancy notices in a timely manner.

• Research and provide Human Resources with information for union pay related grievances.

Workforce Administration

• Assess labor requirements and make recommendations that would reduce overall labor spend on events.

• Provide regular feedback to venue management and regional Workforce Managers on areas of opportunity related to labor, trends, and progress throughout the year.

• Notify management of scheduling practices that may lead to premium pay for each event.

• Participate in regular demand planning calls and meetings between the venue and regional Workforce management.

• Import and enter shifts in Navigator Workforce to ensure accuracy of schedules, including “Ready to Fill” status as leading indicator of handoff.

Customer Service

• Implement and maintain corporate professional development guidelines to ensure service standards are upheld.

• Work closely with venue operations, sales, and regional Workforce Management to help in the coordination of union labor and provide support to leverage regional talent.


• Exhibit strong technical and communication skills to effectively collaborate with internal and external stakeholders.

Job Qualifications

• High School Diploma

• 1-2 years of administrative office experience (hospitality industry preferred)

• Electronic data entry experience

• Proficient in Microsoft Office applications

• Experience in communications and coordinating workflow between multiple departments

• Strong written and verbal communication skills

• Strong customer focus, organization, and time management skills

• Strong analytical skills

•Ability to work independently, multi-task, and adapt to sudden changes in the work environment


Deliver World Class Service

• Hospitality

• Ownership

Do The Right Thing

• Instills Trust

• Safety Conscious

Drive Results

• Action Oriented

See The Big Picture

• Tech Savvy

Value People

• Communicates Effectively

For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link (https://psav.sharepoint.com/sites/HR/SitePages/Competency-Supported-Talent-Management.aspx).

Work Environment


Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.


Work is performed primarily in an office environment. Working times may include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by Encore based in an office environment and when traveling, on an individual venue or a representation of venues in that city or area.

The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.