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GE Healthcare VP, West Central Region Service Delivery in Chicago, Illinois

Job Description Summary

Provide field service leadership in order to achieve revenue and margin targets, customer loyalty, world-class service and employee satisfaction. This role will be responsible for the West Region comprising of Rocky Mountain, Pacific Northwest and Southwest regions for Imaging, Multivendor and Biomed service.

Job Description

• Accountable for positive leadership and culture of the Region through ongoing direction, coaching, and career development of leaders

• Leads and cultivates a culture of GE Beliefs, customer focus and integrity

• Drive business results and manages customer relationships within the region

• Ensure operational processes (planned maintenance completion, overtime management, non-contract revenue, variable cost productivity) are optimized within the Region

• Fosters strong customer relationships surpassing customer expectations on service and solutions

• Leverage internal relationships to enhance business performance and customer experiences

• Promotes a safe working environment and ensures compliance with applicable EHS policies and procedures


  • Bachelor’s degree

  • At least 10 years of leadership experience of large service team or complex P&L

  • Ability to develop and execute multiple priorities and approaches to meet objectives

  • Ability to engage and inspire large distributed workforce

  • Experience engaging with customers, driving growth and managing escalated issues

  • Demonstrated tendency to challenge the status quo and drive constant improvement in process and ability to achieve organizational goals

  • Exceptional interpersonal skills

  • Demonstrated ability to lead a team that is accountable for financial commitments to a business unit

  • Willingness to travel 70%

  • Demonstrates a growth mindset and LEAN methodology

Desired Characteristics:

  • Strong preference for candidate to be located in Irvine, CA area but may consider other West locations

  • Prior field service leadership experience

  • Proven leadership and ability to orchestrate resources and motivate teams

  • Experience in managing a large P&L

  • Strong business acumen

  • An inclusive leader that builds a connection to the workforce through personal involvement and trust

  • Proven ability to influence and drive change through exceptional written and verbal communication skills

Additional Information

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer (https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf) . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided: No