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VMware User Experience Researcher - Opportunity for Working Remotely in Chicago, Illinois

In UX, we move fast, learn faster, collaborate enthusiastically and lay track on

processes as we go. We’ve got great support from both product management and software engineering, and executive sponsorship. Our colleagues are smart, open, and ready to work with us on taking our user experience to the next level. You will work on a number of VMware Carbon Black's security products to drive and understand our user community at a detailed level. You will bring that research and insight into our goal of making our users highly successful leveraging our security platform.

What You’ll Do

You’ll work on our User Research team – part of our UX team supporting the Carbon Black Cloud product- and alongside designers, content writers, product managers and engineers, to ensure that our products help keep the world safe from cyber-attacks. Most importantly, you’ll connect directly with customers and the security community, building the organizations’ understanding of our users, their goals, and how we can help them. In this role you will:

● Lead the design and execution of user research that teams will use to inform

product plans and designs.

● Recommend research methods that accommodate program needs and timelines,

and articulate the benefit of such approaches to team members..

● Demonstrates expert understanding of how to define projects and break down

tasks into actionable steps

● Deploy a variety of methods such as field studies, remote usability testing,

surveys, interviews, card sorts, etc. to gain insight on our users.

● Analyze results that are supported by cognitive behavioral principles, and deliver

actionable insights to product teams.

● Present with confidence and clarity, deploy a variety of methods to illustrate

findings, and absorb feedback with grace.

● Build strong consensus and alignment within the research team and cross-

functional partner teams.

● Analyze processes and help implement improvements to Increase the efficiency

of our research activities.

● Identify ways their research can influence overall research team objectives, key

results, and roadmap

● Spread enthusiasm about user research throughout VMware and the wider user

experience community

● Foster and promote user research best practices org-wide, including facilitating

workshops, development of Lunch and Learns and other programming.

What You’ll Bring

● At least 8 years’ experience in a research role in a technology company.

● Experience selecting and deploying a variety of qualitative and quantitative

research methods based on study goals.

● Expert understanding of and ability to articulate users' needs and pain points

● Skilled in consensus and alignment building across functional teams.

● Strong communication and interpersonal skills.

● Enthusiasms for evangelizing UX and educating on research best practices.

● Flexible, and committed to delivering in a fast-moving environment.

● Comfort and experience bringing clarity to complex and bleeding-edge topics.

● Ability to drive projects forward independently, and make tough prioritization

calls, while communicating progress to stakeholders and escalating issues as

needed.

● BA/BS required, degree in cognitive psychology, human factors, human-centered

design, social sciences, or a related field.

● Experience in the cybersecurity space is a plus

Category : Engineering and Technology

Subcategory: User Experience

Experience: Manager and Professional

Full Time/ Part Time: Full Time

Posted Date: 2021-09-08

VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what’s possible today at http://careers.vmware.com.

Equal Employment Opportunity Statement: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.

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