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Walmart (USA) Specialist, Community Health Care - WM Health in Chicago, Illinois

Position Summary...

What you'll do...

Walmart Health strives to be a center of wellbeing in the communities we serve, and we have a unique opportunity to provide access to affordable healthcare to millions of people. We need passionate healthcare professionals to help us achieve our mission.

You'll make an impact as you:

  • Collaborate with the community health team; creat e and maintai n a repository of community resources by using technologies such as Microsoft Office, SharePoint, and Zoom teleconferencing; coordinate and support community events in the Walmart Health Center and in the local community; perform data entry.

  • Provide health resources and programs to customers by meeting patients and conducting needs assessments; assisting patients with the development of health management plans and goals; connecting customers with community resources (for example, senior centers, homeless shelters, food pantries); helping customers complete applications for benefits (for example, insurance, SNAP food benefits); assisting customers with the organization of personal matters (for example, financial and health records, appointment scheduling, prescriptions refills); and utilizing electronic databases to document and maintain records of customer encounters and interactions.

  • Work with customers to meet their health goals by contacting customers in person, by phone, or in writing to ensure they have completed required or recommended actions; conducting customer interviews and providing coaching to identify and troubleshoot barriers and connect to additional resources as needed; providing feedback to health service providers to improve service accessibility or acceptability; working with state and federal public health programs to improve resources, services, and programs.

  • Increase customer awareness and utilization of resources, services, and programs by conducting outreach for medical personnel or health organizations to implement community health programs; expanding knowledge and understanding of community health resources, services, and programs; working with other community healthcare workers to create a directory of community resources; conducting group presentations and health screenings within the Walmart Health Center and community settings; collaborating with the behavioral health and physical health care teams regarding customer problems and needs; and attending community meetings, health fairs, and community advisory committee meetings to understand community health issues and build relationships with community healthcare members.

  • Provides and supports the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes, and new responsibilities.

About Walmart Health

Walmart Health is committed to making health care more affordable and accessible for customers in the communities we serve. Walmart Health was launched to provide affordable, transparent pricing for key health center services for local patients, regardless of insurance status.

The patient is at the heart of all we do. Walmart Health employs on-the-ground health providers to be a first-of-its-kind health center to deliver primary and urgent care, labs, x-ray and diagnostics, counseling, and dental services all in one facility.


Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

2 years' experience in community outreach, customer service, social service, or related field.

1 year's experience working autonomously with minimal supervision.

1 year's experience using intermediate functionality of Microsoft Office Suite

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Knowledge of health resources in the local area's community

Primary Location...

4650 W NORTH AVE, CHICAGO, IL 60639-4611, United States of America

Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.