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Microsoft Corporation Technical Specialist Dynamics 365 Customer Engagement in Chicago, Illinois

What Joining the Microsoft Team Means

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. Growth mindset encourages each of us to lean in and learn what matters most to our customers, to create the foundational knowledge that enables us to make customer-first decisions in everything we do. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us achieve our mission.

Microsoft also has a longstanding commitment to global corporate philanthropy. Since 2016, we have donated more than $2.5 billion in cash grants, software, hardware and cloud technology to hundreds of thousands of nonprofits and helped 90,000 move to the cloud. In September 2017 we launched (https://blogs.microsoft.com/on-the-issues/2017/09/25/learn-nonprofit-can-leverage-technology-greater-impact/) Tech for Social Impact (TSI), powered by a sustainable social model where profits are reinvested into expanding support for nonprofits. The TSI team is dedicated to making world-class cloud technology accessible and affordable, so that nonprofits can drive even greater impact.

To scale our impact across the nonprofit community the company is investing in the TSI Group. This organization will bring together our donation and grants programs, commercial sales efforts and partner ecosystem to empower nonprofits globally to address the world’s most pressing needs. This will include leading the “Digital Transformation for Social Impact” go-to-market, working with nonprofits to maximize their social impact through the power of Microsoft platforms. Profits generated from this business will be reapplied to scaling operations and to support cash donations to high impact social projects. Fueling all of this new work and investment is the aim to empower every nonprofit to do their best work to create inclusive and enduring positive impact throughout our communities.

The Technical Specialist – Dynamics 365 Customer Engagement is an accomplished pre-sales leader skilled at communicating and demonstrating the value of the proposed solution to our customers. In this role you will be the solution lead within the enterprise sales organization working with Microsoft’s most important customers. You will work closely with customers to learn about their challenges and desired outcomes and through those conversations also discover their unarticulated needs. You will be accountable to leading and collaborating with members of the deal team to craft and deliver the Microsoft solutionvision that will drive value for our customers.

This role will be supporting the largest nonprofits in the America.

To learn more about Microsoft’s mission, please visit: https://careers.microsoft.com/mission-culture .See what Satya Nadella has to say about thestrategicvisionof Microsoft Business Applicationshere (https://www.youtube.com/watch?v=hx35CGZ6Xaw) .


T he Impact You’ll Be Making

The reinvention of business processesrepresents a bold bet for Microsoft in accelerating our growth in commercial cloud services.The mission of Microsoft Business Applications is to help our customers digitally transform their business to drive new sources of revenue, create new and engaging ways to serve their customers, and to transform the way in which their business runs to drive new levels of profitability for their organization.

The Technical Specialist – Dynamics 365 Customer Engagement is an accomplished solution seller with a proven track record of discovering customers articulated and unarticulated needs, selling the value of the proposed solution and driving business outcomes for our customers. The Technical Specialist collaborates with the deal team to define the solution strategy that highlights our differentiation to empower every organization to achieve their desired business outcomes; effectively demonstrates and proves the capabilities of Dynamics 365 Customer Engagement solutions by articulating relevant and compelling business case examples built on value-based messaging.


  • Develop the solution strategy that will support the customer’s digital transformation.

  • Lead solution presentations, demonstrations, workshops, proof of concepts to prove to our customers the capabilities of Microsoft's solutions and services, and how we can empower them to achieve their business outcomes. Exemplify presentation excellence for both virtual and onsite deliveries.

  • Specialize in one, or possibly more than one, of the following solution areas: Marketing, Sales, Customer Service and/or Field Service.

  • Provide feedback to sales, technical, competitive, security blockers to accelerate Dynamics 365 Customer Engagementsales and customer usage.Shape current and future products, marketing strategies, and customer centricity ideas through your feedback. Remove solution sales blockers.

  • Win the solution decision at customers for Dynamics 365 Customer Engagement opportunities and usage scenarios, through tailoring your message to different audiences and stakeholders, bringing ideas, challenging our customers, engaging with them to highlight our differentiation, and guide them in decision making.

  • Orchestrate and lead the solution team which includes internal teams and our partners to build and showcase a differentiated solution that focuses on the value the solution.

  • Continually learn and maintain your technical, sales, professional skills and competitive readiness. Remain current on the latest technology and trends for your area of expertise.

  • Actively participate in the pre-sales community; share best practices, support peers and leverage the efforts of others to broaden your impact and empower others.

  • Lead and/or coordinate cloud security, privacy, and compliance discussions that address our customers’ compliance and regulatory needs.


Required Qualifications:

  • Bachelor's Degree or equivalent work experience required.

  • 7+ years of experience successfully working with customers in pre-sales or consulting engagements related to CRM solutions or similar business applications.

  • Selling software-as-a-service cloud-based business applications to enterprise customers.

  • Driving and leading a solution strategy, as part of the overall opportunity lifecycle, that enables customers to successfully achieve business outcomes.

  • Validated experience in a consultative selling approach, including bringing innovative ideas to customer problems and being customer focused.

  • Able to challenge the customers’ status quo by leveraging Microsoft’s broad portfolio of solutions and relating back to customer value.

  • Orchestrator and active participant of the team tasked with crafting thesolutionthat may align not only to Dynamics 365 Customer Engagement but also to other Microsoft solutions and services.

  • Proven success at demonstrating the value of the proposed solution and how it differentiates from the competition.

  • Lead and/or coordinate cloud security, privacy, and compliance discussions that meet our customer regulatory and compliance needs.

  • Active contributor of feedback and best practices across various teams; peer community, customer success, engineering, sales and marketing.

Deep understanding of:

  • Business solutions, specifically CRM applications including Marketing, Sales, Customer Service and Field Service and how these solutions help our customers achieve their desired business outcomes.

  • Commercial cloud offerings, ideally Microsoft’s cloud platform as well as competitive knowledge of other CRM solutions and related ecosystems.

  • Customer facing business processes in one or more industries such as Nonprofit, Financial Services, Manufacturing, Automotive, Oil & Gas, Utilities, Retail & Consumer Goods, Healthcare, Public Sector and Media & Communications.

  • Business value selling methodologies and practices that successfully convey the value and outcomes the proposed solution will deliver.

  • How to uncover customer’s stated and unstated needs and how technology can be leveraged to solve business problems.

  • The security, regulatory and compliance needs of global customers in cloud or hybrid scenarios.

De sired Qualifications:

  • Customer-centric mindset with demonstrated passion for delivering customer value.

  • Experienced problem solver and able to thrive in a fast-paced environment.

  • Ability to skillfully communicate, demonstrate and prove the value of Dynamics 365 Customer Engagement and related solutions.

  • Master discoverer who is able to learn the most important customer challenges and needs; and also uncover those problems that are unspoken, and ultimately establish a proposed solution that will enable them to achieve their goals.

  • Excel at owning and coordinating team resources to successfully build and deliver a compelling and differentiated solution demonstration.

  • Proven collaborator especially capable of influencing internal teams such as sales, engineering, marketing and external teams, our customers and partners.

  • Excellent presentation and communications skills across various customer stakeholders; experienced storyteller.

  • Adept at challenging perspectives and differentiating from the competition by reframing value and exemplifying customer obsession.

  • Embracing of a growth mindset, insatiably curious, always learning and welcoming of challenges for the opportunity to grow.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form (https://careers.microsoft.com/us/en/accommodationrequest) .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.