Job Information
Federal Reserve System Technical Product Senior Analyst in Chicago, Illinois
Company
Federal Reserve Bank of Chicago
The Senior Technical Product Analyst is responsible for providing direction and consultation related to the IT service request system and provides leadership related to the lifecycle of hardware and software assets. This position is considered advanced level and performs work of moderate to high complexity. The incumbent works under general supervision and may lead some efforts autonomously. This job does not have any direct reports but may lead the work of junior staff.
Your Responsibilities
Consults on the IT service request system, which includes maintaining the Bank-wide storefront.
Facilitates the lifecycle management and procurement strategies of Bank assets, wireless plans, and related products.
Consults with and assists department leadership to ensure proper budgeting of year-to-year IT hardware, software, and wireless expenses to meet the needs of the business.
Executes the management of records, and databases that comprise our asset inventory through our IT service request system and asset management tools.
Consults with management on the adoption of Agile practices within the team.
Executes testing and quality assurance for Business Enablement and asset management processes and tools by creating test cases and performing testing, as needed.
Manages reporting and dashboards to provide real-time status on asset inventory, budgetary information, and project work.
Executes the creation/maintenance of the Bank’s R&D program, facilitating the acquisition of software/hardware.
Ensures compliance with System-wide controls by analyzing technology asset data, conducting asset census reviews, and managing control incidents.
Executes medium to large projects, including creating and maintaining project schedules, project risks, and facilitating project discussions.
Your Background
Bachelor's degree in a related field, or commensurate specialized training, certification, or work experience
Minimum three years of work experience
Advanced analytical skills, including the ability to conduct data analysis, forecasting, and develop actionable insights for decision-making.
Advanced knowledge of and practical experience using automation platforms to eliminate repetitive tasks and deliver customer-focused solutions.
Advanced familiarity with software distribution systems, remote desktop protocols, and virtualization technologies.
Intermediate familiarity with Agile product delivery frameworks and comfort working in an enterprise Agile environment with high levels of compliance to secure information assets.
Advanced troubleshooting ability to provide support to end-users to diagnose and resolve complex technical issues.
Advanced knowledge of and experience with industry-standard technology service management practices and asset management platforms.
Excellent communication and interpersonal skills.
What we offer
Comprehensive benefits package includes medical, dental, vision, prescription drug coverage, 401k savings plan, retirement plan, paid time off, transit benefit, onsite gym, and subsidized cafeteria.
A continuous learning environment with opportunities to gain new skills and grow your career.
Additional Requirements:
This is a hybrid position requiring a minimum of two days per week in office.
Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
As a condition of employment, Federal Reserve Bank of Chicago employees must comply with the Bank’s ethics rules, which generally prohibit employees, their spouses/domestic partners, and minor children from owning securities, such as stock, of banks or savings associations or their affiliates, such as bank holding companies and savings and loan holding companies. If you or your spouse/domestic partner or minor child own such securities and would not be willing or able to divest them if you accepted an offer of Bank employment, you should raise this issue with the recruiter for this posting, who can provide you contact information for our ethics official if necessary.
This document indicates the general nature and level of work performed by employees within this position. It is not a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. An employee's responsibilities, tasks, and duties might differ from those outlined in the job description, and other duties, as assigned, are a part of the job. The Federal Reserve Bank of Chicago reserves the right to modify the elements of this job description, as business needs require.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender, gender identity or expression, or veteran status.
Full Time / Part Time
Full time
Regular / Temporary
Regular
Job Exempt (Yes / No)
Yes
Job Category
Analytical
Work Shift
First (United States of America)
The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.
Privacy Notice (https://www.kansascityfed.org/documents/7797/Workday_Privacy_Notice.pdf)
OUR BANK has one of the most recognizable brands around the world. The Federal Reserve is the central bank of the United States—one of the world's most influential, trusted and prestigious financial organizations. The Federal Reserve is charged with the important mission of promoting a strong economy and a stable financial system and fulfills this responsibility by formulating national monetary policy, supervising and regulating banks and bank holding companies, and providing financial services for banks and the U.S. government.
OUR PEOPLE are diverse in background and ideas, which allows for ongoing creativity and innovation. Ultimately, they are the ones who push our high-performance, exchange-driven culture forward.
Why Our People Choose Us:
Our reputation precedes us
There will always be room for personal growth
Our people are first
You’ll find the right balance
Your responsibilities will be meaningful
We hope that you will be our future colleague.