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Description

Our Amazon Web Services (AWS) Professional Services organization engages in a wide variety of projects to help our customers and partners remove constraints and accelerate their journey to AWS. We provide the best practices, collective customer experiences, and obsess about strong successes for our customers.

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.

As a Senior Executive Engagement Leader, you will seek to understand our customer’s and partner’s needs, their missions, how success is defined, and ensure that we are exceeding expectations in developing and delivering solutions. You will collaborate across roles to apprehend their mission objectives and define project goals.

You will be comfortable working on multiple projects in a fast-paced, high-energy, global environment with a high degree of ambiguity. You will use your management and executive capabilities to successfully execute project plans, remain sensitive to key stakeholder needs, resolve issues, and escalate when appropriate. You will work to exceed customer and partner expectations by enabling stakeholder’s capabilities and increasing cloud adoption.

A successful candidate will high judgment and thrive in an ambiguous environment. They can develop, implement and iterate processes and mechanisms to improve the way we engage with our partners and customers. They will have experience managing C-Suite engagements while being compelling and comfortable in a creative brainstorming environment, and experienced in the technology industry.

We are seeking to hire a highly motivated individual to build processes and mechanisms on our Professional Services Executive Engagement team. As core member of the Professional Services Executive Engagement team, you will be owning crucial elements of the Day to Day AWS business. This position requires an experienced, customer-obsessed professional to support demand for its Executive Engagement function working directly with our most strategic customers and partners - helping them envision what’s possible and innovate with us to make those visions reality. The role will also require managing executive engagements working with Executive Leaders within the Professional Services organization. This role will require a high degree of strategy, operational excellence, communications expertise, project management and cooperative skills.

Key job responsibilities

• Ability to build relationships with various customer and internal AWS stakeholders which consists of senior executives teams (C-level execs, SVP/VP, Directors) and project level resources such as SMEs.

• Coordination across multiple stakeholders to bring the right experts to discussions to maximize productivity.

• Obsessively improve customer and partner interactions by capturing feedback, iterating, and developing a continuous improvement cycle.

• Assist with generation and preparation of regular reports on progress and status for internal stakeholders.

• Constantly innovate and improve mechanisms, suggesting new ideas and best practices for improving the business and customer/partner engagement.

• Effectively communicate customer and stakeholder recommendations, drive consensus, and garner endorsement through exceptional written, oral, and people skills, while balancing tradeoffs.

About the team

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Basic Qualifications

• Bachelor's degree, or have a minimum of 8+ years of relevant professional or military experience.

• 7+ years of experience in a relevant consulting or industry role, working with senior business and technology executives including C-suite level.

• 5+ years of experience in designing and structuring senior-level business engagements that have directly enabled strategic outcomes.

• 5+ years of experience developing organizational strategies that directly influence executive decision-making and measurable organizational impact.

• 5+ years of experience collaborating across technical and non-technical teams.

Preferred Qualifications

• Experience working within a high-growth, technology company or tech consulting company.

• Experience fostering collaboration and driving consensus at the C-Suite level.

• Excellent written and verbal communication skills with the ability to present complex information in a clear and concise manner.

• Experience with influencing without authority and manage strategic priorities through to results.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $138,200/year in our lowest geographic market up to $238,900/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.