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Danaher Corporation Service Coordinator in Chicago, Illinois

Leica Biosystems’ mission of “Advancing Cancer Diagnostics, Improving Lives” is at the heart of our corporate culture. We’re a global leader in cancer diagnostics with the most comprehensive portfolio from biopsy to diagnosis. Our easy-to-use and consistently reliable offerings help improve workflow efficiency and diagnostic confidence. Our associates know that every moment matters when it comes to cancer diagnostics. When you come to work, you’re helping develop solutions that enable accurate diagnoses to turn anxiety into answers. Join our diverse, global team of talented people, and be inspired to grow every day.

Leica Biosystems is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.

The Service Coordinator is responsible for effectively scheduling customer work order requests. This position provides outstanding customer communication and administrative support via phone and e-mail, including the coordination of new product installations in partnership with internal teams and external logistics partners, and via entering spare parts orders timely and accurately. Additionally, this role helps drive time and materials revenue through handling the flow of customer purchase orders, including Purchase Order processing and follow up.

This position is part of Customer Support – Multifunction located in Deer Park, IL and will be a hybrid position. At Leica Biosystems, our vision is to advance cancer diagnostics and improve lives.

You will be a part of the Non-Technical Customer Support team and report to the Manager, Service Coordination. If you thrive in a remarkable multifunctional, support role and want to work to build a world-class customer support organization—read on.

In this role, you will have the opportunity to:

  • Coordinate complex scheduling using Salesforce.com for incoming repairs (emergency and non-emergency) and Preventative Maintenance with the Field Service team and customers by monitoring incoming phone and email traffic.

  • Bundle and dispatch incoming work orders to Field Service Engineers to maximize time and efficiencies as well as contacting customers for bundle opportunities of repair and preventative maintenance work orders.

  • Manage conference calls with internal and external stakeholders to align resources and logistics for instrument deliveries, removals, relocations, and/or demonstrations.

The essential requirements of the job include:

  • Previous experience working in a scheduling/dispatching role.

  • Associates Degree with a minimum 1 year of customer service experience OR equivalent work experience (minimum of 3 years customer service).

  • Proficient in computer skills (Excel, Word, Outlook, PowerPoint).

It would be a plus if you also possess previous experience in:

  • Bachelor’s Degree preferred.

At Leica Biosystems we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, hybrid working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a hybrid work arrangement in which you can work part-time at the Company location identified above and part-time remotely from your home. Additional information about this hybrid work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Leica Biosystems can provide.

When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.The EEO posters are available here (https://www.dol.gov/agencies/ofccp/posters) .We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@danaher.com to request accommodation. If you’ve ever wondered what’s within you, there’s no better time to find out.