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Description

There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

We believe that inclusion propels innovation and is the foundation of all that we do. United's Digital Technology team spans the globe and is made up of diverse individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

Key Responsibilities:

The Senior Designer - UX will help lead the design and definition as a key contributor to United’s Core UX team, responsible for integrating human-centered practices in unpacking and improving the digital customer experience across all stages of the travel journey. The Core UX team supports defining United’s digital product strategy and providing the leadership to execute on that strategy with the help of a cross-functional mission-based team. We’re looking for an empathic, passionate curious designer who celebrates delivering high-quality solutions and thrives for innovation in a collaborative environment.

• Create intuitive customer driven user experiences tailored to solve for unique customer journeys.

• Develop user flows, wireframes, prototypes, high fidelity mockups and detailed UI specs.

• Thoughtfully articulate design decisions and rationale to champion UX best practices.

• Assist with validating and measuring user experience success via usability testing and post deployment evaluations.

• Collect and utilize qualitative and quantitative data from usability tests and business analytics to make value-driven design decisions.

• Provide design support during development and execution, assist with QA to ensure designs are implemented accurately and with the highest standard.

• Provide guidance and mentor junior designers.

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!

Qualifications

What’s needed to succeed (Minimum Qualifications):

• Bachelor’s degree in a relevant field

• Portfolio examples of sketches, workflows, interactions, and end state work

• Up-to-date with the latest UI trends, techniques, and technologies

• 3+ years of experience in UI/UX design

• Proficiency using UX and prototyping tools (Sketch, Figma, Adobe Creative Cloud, InVision, etc.)

• Experience designing with WCAG accessibility standards.

• Proven effectiveness in working as a member in cross-functional teams which include business analysts, designers, researchers, developers, and product owners

• Experience with Agile and/or lean philosophy and methods

• Design experience for both web and mobile

• Ability to create wireframes as well as visual design comps

• A user-centered approach in design perspective and practice

• Excellent verbal and written communication skills

Preferred

What will help you propel from the pack (Preferred Qualifications):

• Airline experience

• Master’s degree in a relevant field

• Understanding of HTML, JavaScript & CSS

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application

Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT