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Be at the heart of transforming visions into market-ready products, while you navigate through and solve complex challenges. In this dynamic environment, you ensure smooth product delivery and support change initiatives, marking a significant step in your career growth and innovation journey.

As a Senior Product Delivery Associate in the Digital Content Management team for Chase.com, you will play a crucial role in enabling the delivery of products in a stable and scalable way. You will collaborate with cross-functional teams, build key relationships, and ensure our products continuously deliver value. Your role involves executing each request with precision and efficiency, maintaining a deep understanding of the business and technical needs of your assigned group, assessing customer impacts, creating solutions, and coordinating communication of impacts to key stakeholders. This role offers you the opportunity to make a significant impact on our product delivery process.

Job Responsibilities

• Collaborates with the Product Delivery Manager to execute on key delivery tasks and identify ways to boost efficiencies

• Supports the completion of change management activities across functional partners and monitors adherence to the firm's risk, controls, compliance, and regulatory requirements

• Raises blockers and other impediments to the Product Delivery Manager to manage dependencies and ensure adequate resources

• Complete project management, small development type updates/requests to all of the websites supported within the group

• Liaise and advocate with product and development teams to ensure optimal authoring experience

• Ensures work is completed within the SLAs, and when delays occur, they are documented and communicated to the requestor

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise in product management or a relevant domain area

• Demonstrated performance in either content management or relevant domain area

• Demonstrated ability to execute requests with detailed precision

• Demonstrated ability to multitask to coordinate multiple projects, facilitate meetings across business lines and vendors, and meets both scheduled and unscheduled deadlines

• Demonstrated ability to work under minimum direction and uses independent judgment in decision-making

• Experience executing operational management and change readiness activities

• Experience in product deployment processes

• Experience authoring within content management systems

• Strong presentation/facilitation skills

• Must work well in a geographically dispersed team environment

Preferred qualifications, capabilities, and skills

• Developed knowledge of the product development life cycle

• Experience with Adobe Experience Manager (AEM) and building with content fragments

• Working knowledge of HTML

• Foundational knowledge of accessibility/ADA requirements for websites

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans