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Description:

The Opportunity

Hyatt seeks a Senior Manager - Technical Program Management to join our Technology Services Team. In this role, you will be collaborating closely with the broader IT and Commercial Teams where you’ll be instrumental in continuing to make Hyatt a leading hospitality company. You will be part of a team passionate about diversity, equity, and inclusion, committed to nurturing curiosity and new skills and building connections with stakeholders, colleagues, and guests across the organization.

Who We Are

At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and guests have been at the heart of our business and helped Hyatt become one of the world's best and fastest-growing hospitality brands. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues.

As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.

Why Now?

This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.

How We Care for Our People

Our purpose sets us apart—to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We’re proud to have earned a place on Fortune’s prestigious 100 Best Companies to Work For® list for the last ten years. This recognition is a testament to how our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy, and respect, and making sure everyone feels like they belong.

We’re proud to offer exceptional corporate benefits which include:

•Annual allotment of free hotel stays at Hyatt hotels globally

•Flexible work schedules

•Work-life benefits including well-being initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center

•A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption

•Paid Time Off, Medical, Dental, Vision, 401K with company match

Our Commitment to Diversity, Equity, and Inclusion

Our success is underpinned by our diverse, equitable, and inclusive culture and we are committed to diversity across the board—from whom we hire and develop, the organizations we support, and whom we buy from and work with.

Being part of Hyatt means always having space to be you. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities, and identities. We constantly strive to reflect the world we care for with teams that achieve and grow together. To learn more about our commitments to DE&I, please visit the Why Hyatt section of the Hyatt career page.

Who You Are

As our ideal candidate, you understand the power and purpose of our Culture of Care and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Well-being. You enjoy working with others, are results-driven, and seek various opportunities to develop personally and professionally.

The Role

The Senior Manager - Technical Program Management is responsible for managing cross-functional IT programs, as well as advancing project management best practices and PMO reporting processes for the Technology Services department. This role will provide oversight to the management of large, complex programs spanning multiple IT and business departments and support the initiation, planning, execution, and finalizing of projects according to deadlines and budget. This includes coordinating the efforts of team members and third-party contractors or consultants to deliver projects according to plan. This role applies leadership influence across the PMO and any direct reports. Primary responsibilities include, but are not limited to:

•Develop, document, and implement PMO standards and processes to drive optimal delivery of the IT Project Portfolio.

•Create roadmaps/plans for multiple related work efforts which roll up into program-level plans to manage cross-functional teams and project dependencies, milestones, and deliverables.

•Confidently liaise with program stakeholders at all levels of the organization including executive leadership, manage expectations, and provide program-level status via strategic dialog, presentations, and written communications.

•Provide IT leaders with the information needed to assess and prioritize projects with the highest potential value, impact, and/or strategic alignment.

•Influence project delivery teams to clarify business priorities, or opportunities and assist with communicating delivery challenges and project risks.

•Proactively perform risk management and identify issues across functions and inter-dependent efforts.

•Manage issues and escalate as necessary when projects within the portfolio are at risk in terms of scope, timelines, and budgets.

•Effectively facilitate meetings with large audiences and/or broad/complex topics.

•Monitor project financials and recommend budget changes where necessary.

•Provide oversight across multiple programs to identify and resolve conflicts, and resource constraints and clear critical pathways.

•Monitor compliance of project teams to PMO policies and standards.

•Provide onboarding and continuous learning opportunities to IT Project Managers.

•Hold project teams accountable for following standards.

•Manage and develop any direct reports.

•Opportunities to participate in Hyatt’s Diversity & Inclusion activities.

Qualifications:

Experience Required:

•10 years direct work experience in a project management capacity including all aspects from project initiation through execution and delivery.

•Agile delivery/project management-related experience on IT projects

•Proven management and development of teams

• Executive-level stakeholder management and reporting

Experience Preferred:

•Bachelor’s degree in computer information systems, project management, or related fields

•Project Management Professional (PMP) certification desired

•Experience with Hospitality / Hotel Management strongly desired

•Efficient in Microsoft Office Suite

•Knowledge in Project Management Tools; Smartsheet preferred

The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

We welcome you:

Research shows that women, people of color, and other historically excluded groups, tend to apply to jobs, only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We’d love to consider your unique experiences and how you could make Hyatt even better.

Primary Location: US-IL-Chicago

Organization: Hyatt Corporate Office, Chicago

Pay Basis: Yearly

Job Level: Full-time

Job: Technology

Req ID: CHI014238

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.