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George Jon, Inc. Senior eDiscovery Technical Services Engineer in Chicago, Illinois


The Senior Application Support Engineer is a key member of our growing team. This individual is responsible for possessing comprehensive knowledge of and supporting several eDiscovery applications including Relativity, CloudNine LAW/Explore, NUIX, iPro, RevealAI, Brainspace and other relevant applications. Candidates should have a strong understanding of the various features and abilities of each application. In addition, they should have a solid understanding of the application requirements and the infrastructures that hosts the applications. 

The senior engineer is also responsible for obtaining and maintaining relevant training and certifications as well as keeping up-to-date with the software and hardware being supported. They will be responsible for the upgrade activities of eDiscovery applications. 



  • Support eDiscovery applications on the frontend and backend 

  • Support Relativity, NUIX, Reveal, CloudNine, and iPro software suites, with the ability to triage and route calls to appropriate technicians as required

  • Assist in maintaining and monitoring client environments 

  • Deliver out-of the-box thinking and superior problem solving skills to address customer needs

  • Create and edit documentation of internal processes and procedures 

  • Communicate with customers, keeping them informed of incident progress and notifying them of impending changes or agreed outages 

  • Guide the support team, providing escalation support as needed

  • Enter all work as service tickets into ConnectWise 

  • Work through a daily schedule in ConnectWise, closely logging all time and expenses 

  • Identify areas for internal improvement and make constructive suggestions for change



  • Understanding of the EDRM Framework from hands-on experience

  • Advanced knowledge of Relativity, NUIX, and/or Reveal software platforms 

  • Advanced knowledge of Citrix NetScaler, application publishing, and/or terminal server

  • Windows Server Administration 

  • Scripting & Automation 

  • Microsoft SQL Server 

  • Microsoft IIS 

  • Microsoft Clustering 

  • Server, storage, and networking hardware knowledge

  • Ticket management, issue tracking, change log management 

  • Embrace working in a fast-paced environment and handling multiple projects/issues in occasionally high-pressure situations 

  • Ability to travel for client engagements up to 10% of the time



  • Intermediate to advanced knowledge of other eDiscovery applications

  • Relativity Infrastructure Specialist and/or Relativity Certified Administrator certifications

  • Professional IT Certifications, such as: SQL, Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, SonicWall CSSA, ConnectWise CCPA, LabTech LTCP, Cisco CCNA, or VMware VCP



    GeorgeJon is a specialized technology advisory and services firm focused solely on the eDiscovery, Investigations and Governance industries. Since 2008, GeorgeJon has optimized technology platforms and operations for a global client base, supporting internal staff and supercharging platform performance/security while shrinking total ownership costs. We deliver tangible, bottom-line results that are driven by strategic architecture and workflow assessments, ongoing management/support, 24x7 Hypercare, and a Dell OEM technology stack built with two decades of best practices. For more information, visit georgejon.com.

    Some of the perks of working for GeorgeJon include a remote-first workplace policy, a full suite of health benefits, 401(k) with company match, ample time off including a full week in December, paid parental leave for primary and secondary caregivers, and much more.

    GeorgeJon is proud to be an equal opportunity employer. We are committed to equal opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or veteran status.

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